Michael Rasche Email & Phone Number

North Carolina/S.Carolina

Relocated to Carolinas region in February 2017 as Regional Service Manager. Previously resided as Regional Service Manager for the Baltimore/Wash DC/N.Virginia region.Responsible for managing a field service team of 20 Field Service Engineers for Siemens Diagnostic testing products including Chemistry, Immuno-Chemistry, Automation, Hematology, Blood Gas, Hemostasis, Molecular, and Microbiology for the Responsible for managing and maintaining all aspects of field service delivery including customer satisfaction, net promotor score, first visit rate, problem handling, engineer training levels, service contracts, PM's, Field MOD's, inventory management, expense management, safety and vehicle management. Awards-Regional Service Manager of the year, SE Zone, 2010. APEX Regional Service Manager of the Year, SE Zone 2019, 2018 & 2016

Responsible for delivery of technical training for field service of the lab work cell automation platform, as well as consultant-level role reporting to the Automation group. Conducted weekly training sessions for basic FSE automation training, updated documentation and developed new course curriculum to support the current automation platform as well as new product enhancements and new automation products. Interacted with other training groups and attended meetings, seminars, and symposium to further develop product knowledge, achieve training goals and develop new curriculum with the latest technologies available. Consultant role involved interaction with other automation consultants, integration consultants, and informatics consultants involved with the project planning and implementation of the automation work cell products. Daily interaction involved pre-installation consulting at customer accounts, pre and post hardware installation support, on-call responsibilities, and new project planning individually and with other team members. Daily interaction with second level hardware support projects, planning, and extended team activities for automation. Involved with other cross-functional groups such as Sales and Marketing for sales support roles at trade shows, in-house customer demonstrations and presentations. Also provided interacted and provided support for Technical Assistance and worked on joint projects

Responsible for daily supervision of 9 Field Service Representatives (FSR's) in the Mid-Atlantic region. Managed the district by leading, directing, planning, implementing and monitoring Sysmex Technical Service strategies in order to achieve the operating goals allocated to the district. Operating goals included revenue targets, profit contribution, customer satisfaction levels and other measures of service delivery, such as: response time and first time fix rate. Implemented Service policies and procedures within the district by setting individual performance objectives for subordinate staff; monitoring service metrics for individual FSR's and assessing training and development needs for members of the district Service team to insure that all members are trained to the appropriate level of competency to meet service level commitments and customer satisfaction goals. Maintained and enhanced overall customer satisfaction directly and indirectly by improving productivity of FSR's, and supporting the sales process for customer retention, instrument upgrades and increasing the installed instrument base in the district.

Promoted to TSSE as a result of a new FDA approved instrument, the Thin-Prep Imaging System. Provided in-house technical support as well as field support; both domestic and international, as a hardware specialist of the Imaging system, while working closely with manufacturing and engineering groups for the launch of the Imaging System to the field. Performed tasks such as technical field service training, writing technical service bulletins, SOP training, ECN's, and field service procedures. Performed technical site surveys detailing specs for proprietary LAN networking of the Imaging components for installations including testing stations and Microscopes. Co-traveled with other FSR's, and wrote performance evaluations. Attended mid-level meetings and provided detailed service reports to field service management.

Provided field service support for Cytyc Thin Prep analyzers including the T-2000, T-3000, and Thin Prep Imaging system for the Northeast and Southeast regions. Performed installations, preventative maintenance, and troubleshooting of the instruments. Performed inventory management and customer training during installations.

Provided customer service and support for MLA and ACL coagulation analyzers in the MD/DC/VA region. Managed my territory by troubleshooting instrument, and reagent problems, selling service contracts, and providing technical training for customers on instrumentation and reagents.

Provided customer service and support for MLA and Koagulab coagulation analyzers in the MD/DC/VA region. Managed my territory by troubleshooting instrument, and reagent problems, selling service contracts, and providing technical training for customers. I was the #1 service rep. 2 years in a row, and have held the position of team leader, and PAC team representative.

Sales experience in selling diagnostic Serology, ELISA, and IFA test kits to hospitals, reference labs, doctor's offices, and clinics in the MD/DC/VA region. Had an annual budget of $800k plus.

Masters Of Science;( A Hopkins Mba), Concentration In Management Information Systems

Activities and Societies: Business Fraternity- Delta Sigma Pi Awarded Capstone achievement

Bachelor Of Science, Medical Technology; Blood Banking

Activities and Societies: Accredited Medical Technologist for American Society of Clinical Pathology