Michael Ratheram Email & Phone Number

Consett, England, United Kingdom

Leading our dynamic internal sales team. My role places strong emphasis on coaching and developing account management skills, championing customer retention, and leveraging highly effective sales enablement techniques, to align with our marketing initiatives and company values. As a strategic leader with a passion for coaching an driving personal development in our teams, I'm focusing on inspiring customer engagement skills and aligning sales with our creative marketing efforts. Our internal sales team will always be seeking to add value to our customers.

Consett, England, United Kingdom

Leading a brand new role and function, supporting our Sales, Customer Service and Buying teams in delivering added value to all of our customers - both trade customers and suppliers - at every touch point. In short we're developing a detailed programme of content creation, skills coaching and on-going industry related training. I'm leading this exciting function as we continue our journey as a high growth business.

Consett, County Durham, United Kingdom

Responsibilities include management of all customer contact points - digital and offline - management of company website, public relations, social media accounts, customer communications, event management and producing marketing collateral.I aim to implement creative and relevant engagements wherever I can. This is done with the customer in mind - understanding what they want and need. There's always room for improvement - to explore new areas for marketing development through an awareness of what it means to be a marketer today.Leading Epicurium's customer engagements has meant we deliver only the highest levels of customer interactions, attention and advice.

Consett, County Durham, United Kingdom

Consett, County Durham, United Kingdom

Account Manager for accounts ranging from Independent Retailers, Outdoor Catering Centres, to Symbol-Group Supermarkets and E-Retailers. Role primarily focuses on sales, introducing new product concepts, producing majority of marketing material, undertaking site visits and handling customer queries/complaints/orders.Represented company at national trade events, managed business social media profiles and organised in-store sampling sessions.

Newcastle Upon Tyne, United Kingdom

Voluntary position organised after graduating from UniversityUndertook account management/trainee marketing role primarily dealing with mailings, website management, organising customer accounts and answering email queriesHelped with promotion and production of company public events and product launchesGained invaluable marketing and real world business experience, insight and knowledge from working alongside company director

Newcastle Upon Tyne, United Kingdom

Responsible for managing a small team of bar/kiosk workers during match days at Newcastle United Football stadiumKey duties included stock transfers, counting cash, maintaining security of bar, aiding with bar/food kiosk work, staff training and handling customer complaintsVoluntarily worked during function evenings over seasonal period.

Bachelor Of Arts (Ba), Marketing/Marketing Management, General, 2:1

Developed a deep knowledge and understanding of business environment, effective marketing, presentation skills, working towards deadlines.

4 A Levels

Business Studies, Sociology, Government & Politics, History (3 As, 1 C) One of 5 students awarded certification for effort, attendance.

12 Gcses

English Language, English Literature, Mathematics, Double Award Science, Geography, History, Humanities, Leisure & Tourism, Graphic.