Responsible for support and administration necessary for a single or multiple business application(s) and/or an operations support system(s). These responsibilities include ensuring technical and operational performance, data integrity, and that operational business needs are met by the system. As the business needs change, identify the plans for enhancing the application with the level of excellence required to meet customer expectations. Attainment of short and long-term goals necessary to provide information systems/applications that involve a number of technologies and support key business functions including, but not limited to DSL, Fiber, and Video Provisioning, Service Assurance, IP and Force Management.Ensure that the application meets the operational business needs and ensure that the system can support changes in business strategy or operations; manage efforts for these enhancements that improve and upgrade the system.Complete requirements definition and system specifications; this involves gathering user input, defining business needs, analyzing alternatives, performing acceptance testing, implementing changes, and supporting users with training .Support users in problem analysis and resolution, set system and production schedules.Analyze application components to ensure online screens, databases, interfaces, files and reports function appropriately to ensure data integrity and operational and technical performance.Responsible for vendor management on all development and architecture initiatives while following industry standard and application guidelines and best practices.Utilize developmental tools/languages to perform table updates and generate reports.

Implement and support ServiceNow platform within a higher education environment serving approximately 18,000 students and 3,800 faculty and staffResponsible for the design, deployment, implementation and enhancement of the ServiceNow platform and associated applications at Wright State UniversityWork collaboratively with internal and external business units, leadership, and service management team, to develop ITSM processes that follow best practices and can function within the features of ServiceNowAssist process development teams with the strategy, design, and deployment of improvement initiatives based on the ITIL framework in accordance with project management best practices, transforms functional requirements into detailed technical designs that represent actionable development tasksWork with different business units to develop and facility new custom application rollouts in ServiceNow including Facility, HR, etc.Trained in Project Portfolio Management to manage projects from initial demand to project closure through effective scheduling, costing, and resource management.Also trained in Admin and Advanced Admin Courses.

Manage HEAT ticketing system by adding, removing, and editing users. Also create automation for technicians to close or edit tickets by the press of a button to streamline the process and cut down on time to increase customer satisfaction. Troubleshoot issues with the application, email server, and general ticket maintenanceConsult, identify and manage (to point of resolution) all problems within a multi-processing environment of complex systems/applications. Provide hardware and software support and software related education to faculty, staff and students. Directly coordinate client computing needs with internal resources through advocacy and advisingConsult with users to determine hardware, software or system specifications. After examining their system, interpret their answers, research and collaborate to find a solution. Demonstrate judgment, discretion and negotiation skills in resolving problem situations while providing direction to clients, peers, support personnel, vendors, and management regarding business/operational issues and concernsMaintain and troubleshoot computer and peripherals throughout the University. Install computers and peripherals. Identify the needs of computer users and/or a department to facilitate the purchase of equipment. Work with departments to make sure all computer needs are metRespond to “A priority calls” to analyze and repair critical computer or network failures. Lead and execute final resolution for the problem, coordinating with necessary resourcesFormulate, develop and write documentation for supported applications. Responsible for design, development, documentation, analysis, creation, testing or modifications of computer system or programs based on and related to operating system, user or system design specifications. Provide academic instruction in a one-on-one situation, to a group or to an audience. Provide training for co-workers and student workers

Image, distribute, troubleshoot, backup, and maintain computer hardware/softwareEducate users on the software and computer systems that they will be usingUpgrade Operating Systems - XP, Win7, Win8Work with a team of technicians at sites all over the Dayton area and some at remote locationsSupport the largest hospitals in the Dayton area for Premier Health PartnersWork in a medical environment to ensure patient care and health while following biohazard and radiation proceduresResponsible to respond to and maintain critical issues that effect patient careTransfered to problematic site and resolved site issues to streamline processes, increase productivity and customer/user experienceMigrate from site to site when help is neededKeep the customer and team up to date on progress of repairs, upgrades, installs, and deliveriesHelp with inventory, shipping and receiving in warehouse

Design heating and air systems Structure, Graphics, Networks, and User InterfaceEducate customers on the new systems and how to use the custom user interfaceSupport computer systems office and any systems installed for customers in the fieldOnly I.T. Employee hired for the companyHelped Electricians troubleshoot wiring, run wire, and install unitsSaved equipment that was blown, replacing non-replaceable fuse by Desoldering it and soldering a new fuse in its place, saving $3000+

Teach 6th-7th grade S.T.E.M. summer camp hands on Electronics courseRelate the course work to Science Technology Engineering and MathSet up and create Labs