Michael Ray Email & Phone Number

Menlo Park, Ca, Us

I am a Senior Technology Manager with over 20 years of enterprise level experience designing, building & managing cloud based SaaS solutions. Experienced at managing vendors and teams globally while working across organizations, building long term strategic relationships at all levels with clients and internal stakeholders. I am highly adept with project management, budget administration, change control, and supplier management. Industry expertise includes Federal Government, Public Sector, Manufacturing, Transportation, Financial Services, Telecommunication, Healthcare, and Pharma.

Blue Bell, Pennsylvania, Us

• Key member in formulating the concept, design and direction of an innovative Azure based cloud SaaS solution to deliver conversational AI and Robotic Process Automation designed to deliver an enhanced user experience at the service desk.• Maintained a product strategy, vision & continued direction through market research, competitive analysis, client/user feedback and company direction.• Worked with Finance & investment funding, developed resource plans, business cases, ROI models, managed funding/budgets and presented quarterly gate reviews. Authored and participated in the creation of artifacts such as marketing, SOWs, user manuals, DR Plans, architecture & security documentation to support go to market (GTM) activities.• Managed the concept & development of a WS02 cloud-based enterprise service bus in Azure that allowed for faster, reliable integrations to the client’s environment and enhanced on-going support.• Primary technical point of contact for customer experience and technical escalations, ensured on-going roadmaps and improvements were in line with corporate direction & customer feedback.• Managed teams globally responsible for the development of all use cases, training of the conversational AI, utterance mining and creation, intent architecture development, conversational design & business process network development. • Worked with Business Analysts to identify both conversational & RPA automation opportunities translating them into Epics & Stories and managed the on-going grooming of the backlog.• Developed the implementation project plans, worked with project managers to deploy/install the cloud SaaS solution. Working with both internal and client facing teams to ensure successful security & capability reviews, client tool integrations, risk mitigation & transition of services delivering a positive end user experience.• Managed the RPA direction & capability delivering unattended automations as well as integration with conversational AI.

Fort Mill, Sc, Us

• Oversee the strategic direction and development of the HIRO automation by Arago platform to provide Cloud SaaS solution to deliver proactive and reactive resolutions to the end user. • Collaborate with stakeholders & cross-functional teams on strategic direction, business requirements, AWS cloud infrastructure design, client connectivity, capacity, scalability, business continuity and compliance to ensure the performance, reliability, and security of IT systems.• Managed third party development team in India performing the Agile development with epic & story creation and backlog grooming through JIRA.

Fort Mill, Sc, Us

• Drove project planning, managed risks, capacity & contingency planning, release management, monitoring, maintenance, development, upgrade, & support activities.• Interfaced with customers, both pre-sales and post sales, to demo product, discuss client challenges, and onboarding utilizing my teams located throughout the U.S., Mexico and India.

Fort Mill, Sc, Us

• Working with Intel to utilize the Intel vPro technology to perform remote remediation and reduce deskside visits and resolve issues remotely.• Manage the Enterprise design, software development and product management of Intel’s Mesh and vPro technologies while building a strong customer & vendor relationship to ensure project success.• Stood up and managed development team in Mexico that would develop a wed based application integrating Microsoft Configuration Manger, PowerShell as well as Intel vPro and third party applications, allowing agents to bring a faster and more reliable resolution to the end users device.

Fort Mill, Sc, Us

• Data Center level 2 delivery manager, managing 50 associates & 30,000 servers for Walmart home office and data centers globally.• Directly responsible for the relationship with executive sponsors, quarterly reviews and attainment of delivery KPIs. Expanded services from not only Windows servers but supported the migration from physical to VMWare servers, secured new contract assuming all responsibilities for Linux/Unix, storage, email & SharePoint services and stood up an India team to support the expanded services.

• Provided Microsoft Windows server design, installation, support, and integration services to a wide range of small medium sized clients supporting their information technology requirements. Identified business requirements, established project management & product development strategies, conducted reviews of proposed technologies, system analyses, & supported projects to develop, test, and deploy solutions.