Michael Ray Email & Phone Number

Oakland, California, United States

Manage multiple aspects of the daily operations to ensure maximum fleet utilization, customer satisfaction and employee managementAbility to meet production demands in a very fast paced environment that requires a quick turnaround of vehiclesDeliver excellent customer service by being professional, courteous and proactive to the customers needsManage your team by performing the hiring, interviewing and creating the weekly labor scheduleDaily tracking of individual employee production and performing employee engagementManage the incentive compensation program to ensure deliverance to all employees achieving the incentive pay production criteriaMentoring, redirecting and coaching employees to be compliant with company policies and proceduresCompleting all required reporting in the allotted time frameMaintaining a clean and safe working environment at all times.

San Francisco, California

United States

-Develop strategic relationships with SBM’s Clients, focused on providing world class service.-Regularly inspect facilities and audit inventory, supplies and equipment-Engage employees, providing training and direction ensuring they are committed to providing the very best service to our Clients-Focused on maintaining the highest safety standards in our industry with on-going and comprehensive safety training.-Implement organizational policies and goals -Develop and manage budgets by managing inventory levels, payroll, and equipment maintenance.-Assist with coordination of program specifications, requirements for proposals and contractsEnsure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.-Act as liaison between company, customers, clients, employees, and subcontractors

South San Francisco, California

-Main point of contact for the client and as an extension of the client’s internal teams. -Responsible for maintaining weekly, monthly, quarterly, and annual reporting packages, including commuter and financial dashboard, population density mapping. -Manage logistics of route scheduling, staffing and client engagement to ensure service level agreements are met-Utilize enterprise technology to help plan and optimize the commuter experience.-Collaborate with operations control, customer success, marketing and fleet teams-Experience in making logistical coverage/staffing decisions and communicating them effectively to the rest of the team (drivers and client management)-Analyze and interpret ridership numbers and suggest route changes accordingly-Hire (interviews, road tests, etc.), train and develop new drivers-Attend weekly client meetings; listen to feedback from client and their employees and react accordingly-In charge of enforcing the safety awareness of the program daily. -Ensure compliance with all company policies-Manages all maintenance issues and vehicle inspections for the company fleet.

Oakland Ca

-Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.-Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.-Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.-Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies.-Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.-Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs-Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.-Documents problem fixes and provides instructions to dispatch/service should problems recur.-Sets and monitors productivity, service, and safety targets for each route and driver.

United States

-Experience overseeing business operations, including scheduling, planning, movement and receiving of materials, utilizing cost saving metrics.-Assist upper management with preparing estimates for transportation related proposals and recommend future expenditures and resources for current budget.-Performed investigations to verify and resolve customer or shipper complaints.-Coordinated the logistics process for Special Project moves involving million dollar equipment and hardware-Focused on maintaining customer satisfaction through personal engagement with the customer and utilization of work surveys.-Capable of leading an initiative or project in order to achieve short and long term strategic objectives.-Responsible for the maintenance and repair process for the vehicular fleet, using a cost effective and lean strategy while keeping the fleet in good operating condition.-Supervise and direct hourly drivers that support 10 key facilities throughout the Southwest regions.

United States

-Supervises Security Officers, Lead Officers and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that adequate reports are filed.-Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.-Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.-As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations. -Support leadership in the development and maintenance of business continuity and crisis management/incident command programs, including planning and conducting exercises with local first responders.-Establish and maintain relationships with appropriate government and law enforcement agencies.Serve as lead or technical support for major incident investigations involving security and safety related issues.-Assist in developing budgets and forecasts to support business needs, goals and objectives.

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Arts - Aa, Computer Systems Networking And Telecommunications, 3.0