Michael Ray Email & Phone Number

Griffith, In, Us

Munster, Indiana

• Installed, maintained, and optimized Access Control software manufactured in-house• Microsoft SQL Server configuration/maintenance/optimization in thousands of locations• Utilizing Q&A practices, tested and deployed core application software updates.• Designed and expanded the online knowledge base to over 900 articles• Network troubleshooting to ensure Mercury control panels properly communicate• PC troubleshooting to ensure in-house software is properly… Show more • Installed, maintained, and optimized Access Control software manufactured in-house• Microsoft SQL Server configuration/maintenance/optimization in thousands of locations• Utilizing Q&A practices, tested and deployed core application software updates.• Designed and expanded the online knowledge base to over 900 articles• Network troubleshooting to ensure Mercury control panels properly communicate• PC troubleshooting to ensure in-house software is properly configured• IIS Configuration and Troubleshooting to ensure in-house web software is properly configured Show less

Lowell, Indiana

• Provide Tier 1, 2 support for all users in assigned building• Configure and Repair 1,500 student devices on a day-to-day basis• Maintain updates 1,500 student devices using FileWave MDM• Responsible for setting up Users in Active Directory and Google Suite• Support end users on printers and multifunction devices• Support end users on Apple Program Suite• Work side-by-side with Network Administrator maintain local servers • Maintain Smooth Wall web-filtering for… Show more • Provide Tier 1, 2 support for all users in assigned building• Configure and Repair 1,500 student devices on a day-to-day basis• Maintain updates 1,500 student devices using FileWave MDM• Responsible for setting up Users in Active Directory and Google Suite• Support end users on printers and multifunction devices• Support end users on Apple Program Suite• Work side-by-side with Network Administrator maintain local servers • Maintain Smooth Wall web-filtering for assigned buildings Show less

Lisle,Il

•Work side-by-side with System Administrator maintaining Dell Servers•Provide tier I end user support and PC repairs•Configure new phones and PCs•Support end users on printers and multifunction devices on the network•Maintain Printer Server•Maintain and support barcode printers and scanners•Support MS office applications; Word, Outlook, Excel, Power Point etc.•Maintain and support MaxData hosts•Maintain and support Presentation Point Power Point… Show more •Work side-by-side with System Administrator maintaining Dell Servers•Provide tier I end user support and PC repairs•Configure new phones and PCs•Support end users on printers and multifunction devices on the network•Maintain Printer Server•Maintain and support barcode printers and scanners•Support MS office applications; Word, Outlook, Excel, Power Point etc.•Maintain and support MaxData hosts•Maintain and support Presentation Point Power Point machines•Maintain Cisco Call Manager•Responsible for Setting up Users in Active Directory and Microsoft Exchange Show less

Gary, In

• Troubleshoot software and hardware problems by testing and debugging• Install and update virus protection programs• Assist faculty, staff and students on software installations & specific IT needs• Do computer rebuilds for Faculty and Staff computers• Install, diagnose, and repair local and network printers for Faculty and Staff use • Research and resolve technical user problems• Update work tickets using Numara Footprints in a timely matter• Use Symantec Ghost to… Show more • Troubleshoot software and hardware problems by testing and debugging• Install and update virus protection programs• Assist faculty, staff and students on software installations & specific IT needs• Do computer rebuilds for Faculty and Staff computers• Install, diagnose, and repair local and network printers for Faculty and Staff use • Research and resolve technical user problems• Update work tickets using Numara Footprints in a timely matter• Use Symantec Ghost to install semester computer builds on student computers Show less

Gary, In

• Troubleshoot software and hardware problems by testing and debugging• Install and update virus protection programs• Assist faculty, staff and students on software installations & specific IT needs• Do computer rebuilds for Faculty and Staff computers• Install local printers for Faculty and Staff use• Research and resolve technical user problems• Issue and update work tickets using Numara Footprints• Assist faculty and students with the various campus e-mail systems

• Issue and update work tickets using Numara Footprints • Assist other departments with specific IT needs• Provide technical support and consultation to the IUN community• Assist faculty, staff, and students with supported software, operating systems, network connectivity, and the use of IUN services. • Document, research, and troubleshoot technology related questions and problems. • Deliver outstanding customer service via walk-in, phone, and email based support… Show more • Issue and update work tickets using Numara Footprints • Assist other departments with specific IT needs• Provide technical support and consultation to the IUN community• Assist faculty, staff, and students with supported software, operating systems, network connectivity, and the use of IUN services. • Document, research, and troubleshoot technology related questions and problems. • Deliver outstanding customer service via walk-in, phone, and email based support. • Assist faculty and students with the various campus e-mail systems Show less

Attend Lower Level Math ClassesTake Notes for StudentsAssist Struggling Students

SandblastingPower Washing

Bachelor'S Degree, Computer Information Systems, 3.85 Gpa

Activities and Societies: Dean's List - All Semesters

Education record