Michael Rayz Email & Phone Number

Greater Seattle Area

Eastside Division

Greater Seattle Area

Eastside, Seattle

• SENIOR BRANCH MANAGER, USBANK Direct the day to day operations of the branch including business development, customer growth, new client acquisition, training and development and customer satisfaction. Key.
• Created, implemented, and facilitated business and operational processes and procedures that increased efficiencies, improved retention rates of customer households and significantly boosted customer satisfaction scores.
• Recognized by management for achieving “top 10” status for overall branch performance in 2015, 2017, and 2018.
• Consistently grew revenues at a rate of 120% annually.
• Developed key relationships with small business partners including current clients as well as new clients resulting in achieving 125% to goal in 2015 and 2018.
• Collaborated with branch partners to create and foster a “ONEBANK” environment which provided a customer centric relationship within all job families.

Greater Seattle Area

• VP/BRANCH MANAGER, JP MORGAN CHASELed all aspects of sales and business development strategies for the branch including prospecting, sales management, account acquisition, client relationships, and client success. Key.
• Executed strategic analysis of P&L reports to identify areas of improvement and develop a plan of action as well as process improvements that increased focus and improved productivity.
• Utilized in-depth knowledge of retail services, products, and sales techniques to develop new clients and increase the existing customer base.
• Assumed management responsibilities for a struggling branch and increased branch revenues within six months of being there through a keen focus on operational excellence and customer focus.
• Received top performance awards in the customer service category consistently during tenure.PERSONAL RELATIONSHIP BANKER, (2009 – 2011)Spearheaded customer service efforts in the branch including personal financial.
• Developed cross-sales relationships which resulted in being recognized for the highest percentile of cross-sales in three quarters in 2010 and 2011.

• BRANCH MANAGERSuccessfully directed the opening and ongoing operations of a new branch for CitiFinancial generating more than $15M in deposits the first year. Led customer acquisition efforts by prospecting new.
• Recognized for the best branch opening in the division in 2006 and being in the “Top 10%” of branch growth in the country.
• Grew the portfolio to $3.5M in the first year of operation and achieved 180% growth in the second year.
• Provided new training and development for associates including policies and procedures, regulatory compliance, sales techniques, and customer service protocols.