Michael Razonable Email & Phone Number

Valenzuela, Ncr, Ph

Ncr - National Capital Region, Philippines

Promoted as Team Leader effective April 2017.
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As a System Administrator:
-Responsible for all system integrations, upgrades and enhancements within the Planview application.
-Primary contact for system issues/errors, & acts promptly to resolve the issue.
-Maintains user access.
-Identifies & effectively translates business requirements into configuration specifications to improve overall user experience.
-Develops practices, procedures & guidelines for Planview users.
-Communicates all process/system changes to the appropriate audience(s).
-Regular analysis of Planview data, and provides the necessary Planview data for quarterly ARC reviews.
-Design and generate reports/queries using the appropriate reporting tools.
-Interacts with Planview user community to report/escalate system issues.
-Uses hardware and system software resources, and conforms to appropriate standards.
-Continually makes revisions to system communications.

As a Business Analyst:
-Analyzes user requirements and business processes to determine Planview system configuration and customization.
-Develops high quality requirement specifications that enable development of a functional design. Works with Planview users and PVAdmins to validate requirements.
-Source of training and guidance for less experienced staff.
-Performs thorough functional test plans to ensure system changes are working properly, existing processes remain intact and user needs are met.
-Trains internal users, support personnel, conversion teams and/or external customers on Planview system changes and/or new procedures.
-Understands how the FIS Planview system integrates with other FIS applications and solutions.
-Provides new and innovative alternative solutions to Planview.
-Assists in identifying customer problems and needs. Provides information to educate the customer and monitors customer’s satisfaction. Effectively handles demanding or upset customers.
-Serves as a functional resource for others.

Ncr - National Capital Region, Philippines

As a System Administrator:-Responsible for all system integrations, upgrades and enhancements within the Planview application. -Primary contact for system issues/errors, & acts promptly to resolve the issue.-Maintains user access. -Identifies & effectively translates business requirements into configuration specifications to improve overall user experience. -Develops practices, procedures & guidelines for Planview users. -Communicates all process/system changes to the… Show more As a System Administrator:-Responsible for all system integrations, upgrades and enhancements within the Planview application. -Primary contact for system issues/errors, & acts promptly to resolve the issue.-Maintains user access. -Identifies & effectively translates business requirements into configuration specifications to improve overall user experience. -Develops practices, procedures & guidelines for Planview users. -Communicates all process/system changes to the appropriate audience(s). -Regular analysis of Planview data, and provides the necessary Planview data for quarterly ARC reviews.-Design and generate reports/queries using the appropriate reporting tools. -Interacts with Planview user community to report/escalate system issues. -Uses hardware and system software resources, and conforms to appropriate standards. -Continually makes revisions to system communications.As a Business Analyst:-Analyzes user requirements and business processes to determine Planview system configuration and customization.-Develops high quality requirement specifications that enable development of a functional design. Works with Planview users and PVAdmins to validate requirements.-Source of training and guidance for less experienced staff. -Performs thorough functional test plans to ensure system changes are working properly, existing processes remain intact and user needs are met.-Trains internal users, support personnel, conversion teams and/or external customers on Planview system changes and/or new procedures. -Understands how the FIS Planview system integrates with other FIS applications and solutions.-Provides new and innovative alternative solutions to Planview. -Assists in identifying customer problems and needs. Provides information to educate the customer and monitors customer’s satisfaction. Effectively handles demanding or upset customers. -Serves as a functional resource for others. Show less

Singapore

-Role: PMO (Project Management Office) Helpdesk/Service Desk & Application Support Analyst (Functional/Technical)-User Entitlement Review / Identity Access Management-Handles ResolveIT & ServiceNow 2.0 Tickets & Incidents-Provides weekly reports on ticket status-Functional Support for PlanView (Project Management Tool) & NWO - an in-house software for Demand & Project Management-Software tester for NWO in UAT/COB environment to replicate errors users encounter & provides… Show more -Role: PMO (Project Management Office) Helpdesk/Service Desk & Application Support Analyst (Functional/Technical)-User Entitlement Review / Identity Access Management-Handles ResolveIT & ServiceNow 2.0 Tickets & Incidents-Provides weekly reports on ticket status-Functional Support for PlanView (Project Management Tool) & NWO - an in-house software for Demand & Project Management-Software tester for NWO in UAT/COB environment to replicate errors users encounter & provides root cause analysis-UAT using HP Quality Center-Supports Dashboard (Business Objects) users - tool used to generate reports, extract data from projects raised in NWO. -Sends out communication email to all active users of PlanView, NWO, & Dashboard for system downtime due to minor/major enhancements or server patches.-Provides User Training for the applications-Single/First Point Of Contact & Functional SME for front-end users in NWO & PlanView.-Joins weekly/monthly meetings for Strategy & Planning to improve existing processes & change management.-Reports to Project Manager & works closely with the Business Analyst to improve the functionality of the tools.-Supports International Users (APAC, EMEA, LATAM)-Work closely with FINCON in making sure that the resource allocation to projects does not exceed the budget. Provides authorizations to teams/users for effort logging to specific projects.Knowledge in the essentials of Project Management Methodology.-ServiceNow 2.0 Super User - Point of Contact with Process & tool related questions (Functional Role) - trains front end users & Helpdesk Team on how to navigate the system-Incident Management - Tracks open tickets & assures the SLA is met-Group Owner/Administrator in ServiceNow 2.0 - Tracks incidents relating to an application. Add/Remove Users to Group, Assigning & Removing User roles, Specifies Routing Rules-Running Reports in ServiceNow 2.0-Updates the Knowledge Management Articles inside the tool Show less

Philippines

-Troubleshoots Cisco VPN Client (installation, reinstallation, and configuration)-Handles SecurID Token and RSA Console issues and/or requests (token assignment/re-assignment, token enabling, PIN reset, token resynchronization via RSA Console-Troubleshoots SAP GUI (installation and/or reinstallation)-Provides Local Admin Rights to end users via Active Directory and or accessing the computer remotely and run mmc.exe-Performs Network/Domain password reset and account unlock using… Show more -Troubleshoots Cisco VPN Client (installation, reinstallation, and configuration)-Handles SecurID Token and RSA Console issues and/or requests (token assignment/re-assignment, token enabling, PIN reset, token resynchronization via RSA Console-Troubleshoots SAP GUI (installation and/or reinstallation)-Provides Local Admin Rights to end users via Active Directory and or accessing the computer remotely and run mmc.exe-Performs Network/Domain password reset and account unlock using Active Directory-Troubleshoots and configures Outlook 2003/2007 and MAC Mail Entourage-Verifies Exchange Server settings of the end user via Active Directory-Creates and assigns tickets for PC and Email Migrations to the dedicated resolving group/s-Troubleshoots IE6, IE7, and IE8-Troubleshoots and configures MS Office 2003 and 2007 Suite-Performs Enterprise Activation for Blackberry mobile phones and additional troubleshooting-Assists end users in ActiveSync for iPhone and additional troubleshooting-Performs LAN and Wireless LAN troubleshooting and/or configuration for PC and MAC computers-Performs local and network printer troubleshooting-Pushes software installers and patches via SMS Tool-Provides remote assistance to end users using Remote Desktop Connection tool-With hands on experience with Remedy ticketing tools such as OSD (Operational Service Desk v4.6) for NSN and ClarifyCRM for Nike. Show less

Philippines

-Provided functional and technical support, troubleshooting and diagnosing hardware and software problems on Dell desktop and portable systems (Optiplex, Latitude, Vostro, XPS, Studio, Dimension and Inspiron)-Perform system installation, repair and maintenance on Dell systems-Process and replace hardware components base on logical troubleshooting-Work with I.T. staff, network engineers, and end users to troubleshoot various workstation problems-Provide expert opinion on end… Show more -Provided functional and technical support, troubleshooting and diagnosing hardware and software problems on Dell desktop and portable systems (Optiplex, Latitude, Vostro, XPS, Studio, Dimension and Inspiron)-Perform system installation, repair and maintenance on Dell systems-Process and replace hardware components base on logical troubleshooting-Work with I.T. staff, network engineers, and end users to troubleshoot various workstation problems-Provide expert opinion on end user’s inquiry regarding the latest technology offered on Dell Systems-Attends regular training on new technical updates and policies for calibration purposes Show less

Bachelor Of Science (B.S.), Information Technology

Information Technology, Information Technology

Graduated in 2007 with a Bachelor's Degree in Information Technology.