Michael Redlich Email & Phone Number

Copenhagen, DK

Copenhagen, Capital Region, Denmark

Copenhagen Area, Capital Region, Denmark

• Key Achievements:
• Customer Retention: Devised and executed customer-centric strategies that significantly enhanced our retention rates, underscoring the value and efficacy of our services.
• Team Development: Invested in the training and development of service and delivery teams, fostering a culture of excellence, enhancing job satisfaction, and thereby leading to a notable reduction in staff turnover.
• Process Optimization: Instituted iterative improvements in service processes, ensuring a marked uptick in efficiency, speed, and customer satisfaction by reducing service delays and potential disruptions.
• Change Management: Effectively steered major organizational transitions related to service delivery, particularly during complex phases like mergers, acquisitions, and departmental restructures.
• Resource Allocation Mastery: Employed a strategic approach in the distribution of resources, striking a balance that maximizes efficiency without compromising service quality.Primary Responsibilities:

Copenhagen Area, Capital Region, Denmark

• Primary Responsibilities:
• Project Management: Spearheaded and streamlined a procurement project spanning multiple business divisions within a vast distributed organization.
• Business Analysis: Delved deep into business prerequisites prior to the procurement and deployment of novel systems.
• Stakeholder Management: Fostered awareness and galvanized support across business sectors and at the executive leadership level regarding the project's objectives and benefits.

Copenhagen Area, Capital Region, Denmark

• Key Achievements:
• Championed the development and submission of winning tender offers, resulting in securing significant contracts and fortifying the customers's market position.
• Orchestrated a streamlined procurement process, cutting down procurement lead time by 25% and ensuring best value acquisitions.
• Implemented innovative process optimization strategies, leading to an increase in operational efficiency and a reduction in overhead costs.
• Fostered strategic collaborations with key vendors, ensuring timely delivery and quality adherence, while negotiating cost-effective deals.Primary Responsibilities:
• Tender Offer Management: Oversaw the end-to-end process of tender offer development, ensuring comprehensive research, competitive pricing, and compliance with all statutory regulations.

• Key Achievements:
• Orchestrated a strategic outsourcing of IT operations to diversified vendors, leading to a substantial 50% cost reduction.
• Modernized and deployed a new IT Governance framework to enhance organizational efficacy.
• Amplified business value derived from IT investments through the rigorous application of the ITSM framework and processes.
• Successfully rolled out smart metering solutions and a cutting-edge billing platform.Primary Responsibilities:
• Spearheaded the daily operations of the IT organization with a focus on impeccable Service Delivery and the formulation of a result-driven IT strategy tailored for heightened business outcomes.

Nuuk, Greenland

• Key Achievements:
• Developed and executed a comprehensive IT security policy, significantly bolstering system and data security.
• Orchestrated the merger of three distinct IT departments, utilizing adept change management and employee participation, leading to a 15% staff reduction while simultaneously enhancing employee satisfaction.
• Spearheaded the upgrade of the Cerillion billing and CRM platform from version 3 to 5.
• Realized a 5% surge in IT employee satisfaction over a two-year span and concurrently elevated satisfaction levels with their direct IT management.
• Slashed the expenses of service and support agreements by 28% by advancing employee competencies and reclaiming key tasks.

Nuuk, Greenland

• Key Achievements:
• Fostered enhanced collaboration between various divisions and departments, paving the way for streamlined project executions.
• Oversaw the successful launch of an innovative product on the IMS platform, ensuring zero operational disruptions.
• Spearheaded the rollout of new websites - tele.gl, post.gl, and telepost.gl - harnessing the capabilities of a contemporary SharePoint platform.
• Engaged in effective collaboration and coordination with key stakeholders, guaranteeing alignment with and attainment of project objectives.
• Championed process optimization initiatives across multiple business units, leveraging LEAN methodologies.Primary Responsibilities:

Roskilde, Zealand, Denmark

• Key Achievements:
• Spearheaded the successful formulation and roll-out of robust change management processes, enhancing operational adaptability.
• Galvanized volunteers, leading them to not only deliver proficient IT systems and support during two festival stints but also to engage in extended tasks outside the festival duration.
• Maintained rigorous quality control standards for data, systems, and processes, ensuring optimal performance and reliability.Primary Responsibilities:
• Managed a diverse team comprising permanent staff and volunteers, focused on delivering exceptional
• IT support throughout festival timelines and seamlessly integrating IT systems into the organizational framework.

• Key Achievements:
• Systems Development: Spearheaded the design and development of innovative Internet-based import and export systems, ensuring robust performance and user-centric functionalities.
• Continuous Improvement: Championed ongoing enhancements and updates to existing systems, ensuring they remained at the forefront of technological advancements and catered to evolving business requirements.
• Training Initiatives: Devised and delivered comprehensive training modules to ensure seamless user adoption and proficient system utilization.
• Dedicated Support: Consistently provided top-tier support to end-users, promptly addressing queries and resolving technical issues to maintain optimal system uptime.Primary Responsibilities:
• Lead Architect: Outlined the overarching structure and design principles for the systems, ensuring scalability, robustness, and alignment with business goals.

• Key Achievements:
• Tool Development: Led the design and development of a pioneering underwriter's tool, enhancing on-site customer interactions by facilitating instantaneous calculations for pension and insurance.
• Integration Excellence: Successfully integrated a JavaWebstart client using a GPRS connection to the WebSphere Application Server (WAS), ensuring seamless data flow to the mainframe.
• User-Centric Approach: Developed a tool that not only catered to the technical requirements but also prioritized the ease of use for underwriters during customer visits.Primary Responsibilities:
• Lead Architect: Determined the strategic blueprint and foundational structure for the underwriter tool, emphasizing scalability and efficient performance.
• Systems Designer: Utilized state-of-the-art tools and methodologies to craft an intuitive and streamlined design for the tool, ensuring underwriters could execute calculations with ease.

Master'S Degree, Sei Cioi, Cio Certificate

Activities and Societies: IT Acquisition & Program Management, Information assurance, Leadership, Strategy and communication, Process &.

Education record

Certificates, Itil® V3

Activities and Societies: ST/SO/CSI

Certificates, Itil® V3

Activities and Societies: RCV/PPO/SOA/SS/MALC

Certificates, Management/Ledelse

Activities and Societies: Prince2 foundation - Prince2 practitioner - Præsentationsteknik

Certificates, Itil V3

Activities and Societies: ITIL V3 foundation - OS&A

Bachelor'S Degree, Leaderhip

Activities and Societies: Communication, Professional leadership, Leadership in dynamic relations, Organization - management and Strategy

Certificates, Management / Ledelse

Activities and Societies: Introduktion til ledelse - IT Projektledelse 1 - IT Projektledelse 2 - IT Projektledelse 3

Ap Graduate In Computer Science, Datamatiker

Education record