Versatile and accomplished professional with a robust background as a Cloud Delivery Manager, Service Delivery Manager, Support and Account Manager, and an expert in Incident/Escalation Management.Proven track record of successfully overseeing enterprise-level support operations, ensuring seamless service delivery, and exceeding client expectations. Adept at managing critical incidents, orchestrating effective escalations, and implementing strategic solutions for enhanced customer satisfaction.Renowned for active engagement in C-Level discussions, translating technical intricacies into strategic insights. Demonstrated leadership in driving collaborative efforts across cross-functional teams, aligning support strategies with organizational objectives. Recognized for leveraging a customer-centric approach to build and maintain strong client relationships.