Michael Reece Email & Phone Number

London, United Kingdom

Configuration Analyst at Tokio Marine Kiln Insurance Services. I am responsible for all Configuration Management and Software Asset Management activities and am currently involved in a number of projects, including integrating Configuration Management processes and procedures across two organisations.Some successes to date areIntegrated Configuration Management within the Change Management process.Introduced and Implemented Configuration Management Service Mapping for impact… Show more Configuration Analyst at Tokio Marine Kiln Insurance Services. I am responsible for all Configuration Management and Software Asset Management activities and am currently involved in a number of projects, including integrating Configuration Management processes and procedures across two organisations.Some successes to date areIntegrated Configuration Management within the Change Management process.Introduced and Implemented Configuration Management Service Mapping for impact analysis.Implemented Software Asset Management purchasing and licensing procedures.Implemented discovery tool to populate CMDB within Service Management tool.Introduced SNOW licence management software to the organisation, importing all licence and contract information for effective management. Show less

London, United Kingdom

Deputise for the Change Manager, representing the Change Management function within the organisation on the BBC account.Responsible for representing the Change and Configuration Management team and providing feedback, input and ideas to assist with the rollout of Remedy 7.6x, from the foundation data gathering stages through to UAT and implementation stage.Produce ad-hoc reports of CI data and relationships contained within CMDB.Carry out data analysis, comparisons and manipulation… Show more Deputise for the Change Manager, representing the Change Management function within the organisation on the BBC account.Responsible for representing the Change and Configuration Management team and providing feedback, input and ideas to assist with the rollout of Remedy 7.6x, from the foundation data gathering stages through to UAT and implementation stage.Produce ad-hoc reports of CI data and relationships contained within CMDB.Carry out data analysis, comparisons and manipulation between a number of data sources.Produce high level management statistic reports for the team.Manage the updates to the CMDB, maintaining the accuracy and integrity of the CI data within the CMDB.Implement service mapping within the CMDB for impact analysis purposes.To ensure that all proposed changes are assessed and progressed accordingly, ensuring all parties affected are aware, and understand the impact before implementation, as agreed to customer requirements.Provide a central point of contact for change and configuration management between the service provider and customer.Generate CAB reports and distribute to CAB Attendees. Chair CAB in absence of Change Manager. Show less

London, United Kingdom

Responsible for managing external suppliers providing services to customers.Measuring supplier performance against SLA targets and contract terms.Co-ordinating and chairing supplier review meetings.

London, United Kingdom

Responsible for the procurement and tracking of all IT hardware and software at our customer site ‘English Heritage’ according to ITIL guidelines.Ensuring software compliance is adhered to and keeping the customer advised of any shortfall in licensing requirements.Manage the updates to the CMDB, maintaining the accuracy and integrity of the CI data within the CMDB.

London, United Kingdom

Allocate and schedule all work arising from incidents and requests to the appropriate resource using Vantive, USD and Remedy call logging packages.Ensuring all work is documented, using relevant Incident Management system.