Michael Reece Email & Phone Number

London, United Kingdom

Configuration Analyst at Tokio Marine Kiln Insurance Services. I am responsible for all Configuration Management and Software Asset Management activities and am currently involved in a number of projects, including integrating Configuration Management processes and procedures across two organisations.Some successes to date areIntegrated Configuration.

London, United Kingdom

Deputise for the Change Manager, representing the Change Management function within the organisation on the BBC account.Responsible for representing the Change and Configuration Management team and providing feedback, input and ideas to assist with the rollout of Remedy 7.6x, from the foundation data gathering stages through to UAT and implementation.

London, United Kingdom

Responsible for managing external suppliers providing services to customers.Measuring supplier performance against SLA targets and contract terms.Co-ordinating and chairing supplier review meetings.

London, United Kingdom

Responsible for the procurement and tracking of all IT hardware and software at our customer site ‘English Heritage’ according to ITIL guidelines.Ensuring software compliance is adhered to and keeping the customer advised of any shortfall in licensing requirements.Manage the updates to the CMDB, maintaining the accuracy and integrity of the CI data within.

London, United Kingdom

Allocate and schedule all work arising from incidents and requests to the appropriate resource using Vantive, USD and Remedy call logging packages.Ensuring all work is documented, using relevant Incident Management system.