Michael Reffold Email & Phone Number

The Bid Writer is responsible for the production of high-quality supported housing tender submissions. This will facilitate the growth of supported housing by both ensuring retention of existing business and securing new revenue generating support contracts within the sector.

- Producing content, including writing responses to tenders and building proposals to win contracts- Liaising with colleagues across the organisation to gather information and support bids and proposals- Monitoring and analysing various elements of the company's services and products to ensure compliance with requirements- Portal administration, including response uploads and submissions- In-depth research into local demographics and competitor analysis to support bids- Continuously improving strategy and processes

London, England Metropolitan Area

- Working across Priory's three divisions (Adult Care, Healthcare and Education & Children's Services) to win business for the organisation through responding to tenders- Development and production of bid content (responses, method statements and collateral) from new and pre-existing, internal and external resources- Portal administration, including response uploads and submissions- Project management and planning to ensure success- Updating and maintaining records, including Salesforce, to monitor contracts- Liaising with other teams across the business to gather information and resources

London, United Kingdom

- Producing content, including writing responses to tender requirements to win contracts for the company- Portal administration, including response uploads and submissions- In-depth research into local demographics to support bids- Continuously improving strategy and processes- Preparing supporting evidence, e.g. graphics/diagrams/case studies, for use as appendices in tender responses- Liaising with the Product team to provide insight into features and development priorities- Supporting colleagues across the business with proofreading/copy-editing/preparing documentation

London, United Kingdom

- Oversaw peer review process for BJOG, the College’s main research journal on the AllenTrack system, running reports and liaising with Editors and reviewers to ensure adherence to turnaround times.- Responsible for the journal inbox, responding to queries and resolving issues.- Promoted published content on social media (Twitter and Facebook) using Hootsuite.- Carried out successful audits of pending Editor applications and subscriptions to the journal.

London, United Kingdom

• Processing articles submitted to a portfolio of high-end online journals comprising cutting-edge medical and biological research.• Correspondence with authors, editors and peer reviewers to ensure efficient processing of all manuscripts.• Dealing with author and editor queries via email and telephone and making sure everyone is satisfied with the service received.• Mastering all aspects of online workflow system and suggesting improvements and changes to heighten efficiency.• Liaising with other teams and departments to ensure a high standard of customer service and journal development.. Helping with recruitment and interviewing candidates to join the team when colleagues left the company.• Assisting with migration of journals to a new processing system, including testing beta sites and liaising with external Implementation Managers to ensure project success.• Attending regular meetings with other senior colleagues and managers to discuss and resolve issues.• Training new starters and ensuring processes and documentation are kept up to date. . Managing and contributing to a variety of projects aimed at improving the department's processes.. Taking charge of the JIRA system used by all members of the company to report, track and resolve issues with the manuscript processing system Editorial Manager.

London, United Kingdom

• Proofreading articles submitted to a portfolio of high-end online journals comprising cutting-edge medical and biological research.• Correspondence with authors, editors and peer reviewers to ensure efficient processing of all manuscripts.• Dealing with author and editor queries via email and telephone and making sure everyone is satisfied with the service received.• Mastering all aspects of online workflow system and suggesting improvements and changes to heighten efficiency.• Liaising with other teams and departments to ensure a high standard of customer service and journal development.. Helping with recruitment and interviewing candidates to join the team when colleagues left the company.. Promoted to Senior Editorial Assistant in December 2014.

London

• Dealt with general administrative tasks, including managing spreadsheets.• Assisted other team members when required with a range of projects.• Managed departmental inbox and responded to queries from editors and authors.• Proofread and edited articles for online publishing, enhancing my understanding of XML code and various uploading and exporting programs.• Carried out daily checks of operating systems and compiled reports to track changes and issues.

London, United Kingdom

• Acted as a key holder for a building comprising two meeting rooms.• Dealt quickly and efficiently with any issues that arose during meeting room hires. • Handled security procedures, including locking up of the building after hires.• Served drinks and refreshments.

London, United Kingdom

• Attended a number of performances and events on behalf of Litro and wrote articles and reviews.• Used Wordpress to edit my own articles and sourced photographs etc for inclusion in the published piece.

Medway Libraries

• Dealt efficiently and quickly with customer enquiries. • Promoted council services and initiatives. • Provided technical assistance: helped customers with printers, scanners, email, Microsoft Office and other issues with software and hardware. • Mastered two operating systems used to catalogue items and store customer data. • Handled money, including cashing up at the end of the working day.• Showed flexibility and commitment by working at various different libraries around the Medway towns. • After a year of work as a weekend assistant, was promoted to a post as a part-time library assistant providing relief and cover for other staff.

London, United Kingdom

• Dealt efficiently and quickly with customer enquiries.• Handled security procedures, including locking up of museums and patrolling galleries.• Promoted exhibitions and events.

Master Of Arts (M.A.), European Languages And Cultures, Distinction

Bachelor Of Arts (B.A.), English Literature And Creative Writing, 2:1