Michael Reid Ba (Hons) Email & Phone Number

Canada

• Create clinical standards roadmap, identifying Canadian and global healthcare sector/policy conditions impacting clinical standards and health integration strategy; currently spearheading implementation of a 4-year.
• Lead team of 80 direct/indirect reports across provinces to establish goals related to continuous improvement, evaluation, business intelligence/performance, compliance, health integration, and quality care.
• Steward a $6M annual operating budget.
• Achieved increases provincial funding for 2 consecutive years.
• Developed measures leading to increase in client and employee experience.
• Designed and launched apprenticeship program in partnership with universities to attract qualified candidates.

Burnaby, BC

• Liaison and chief problem-solver to a number of complex clients, serving at the intersection of service and product delivery.
• Consulted on organizational health & disability management issues, improving claim costs, and impacting profitability of disability business; re-aligned rate schedules based on experience and risk factors.
• Analyzed claims experience, creating dashboard to track and analyze data, educating clients on benefit plan performance and costing rationale.
• Interpreted clients’ business needs/pain points, re-focused policies, practices, and programs to meet client goals, and identified new products and cross-sell opportunities.
• Partnered with actuarial, underwriting, operations and group business teams to resolve factors impacting client performance; improved financial results, achieving +17% in net production in 2020.
• Developed net new virtual healthcare services partnerships with virtual clinics, pharmacogenetics, and social health eco-systems.

Burnaby, BC

Vancouver, Canada Area

• Led team of 12 Advisors/Analysts in a unionized public sector healthcare setting with more than 10,000 employees.
• Cultivated relationships with, and served as advisory to Senior Executives, Operational Leaders, Professional Practice Leaders, and Union Reps on issues related to Health Policy & Occupational Health and Safety.
• Developed and instituted SOPs for Attendance Analysts and Disability Management/Duty to Accommodate Advisors.
• Negotiated best practice strategies with healthcare unions aimed at preserving the highest levels of patient care.
• Developed and collectively bargained program to life – a desktop absence management system that significantly decreased chronic absenteeism and enabled more effective operational planning.
• Performed risk and threat assessment, and instituted policies to minimize patient-to-staff violence within the institution.

Vancouver, Canada Area

Vancouver, B.C.

• Consulted on and supported plan members (75 claimants from private/public sectors) through short/long-term (STD/LTD) disability cases, ensuring provision of optimal healthcare and prompt delivery of required.
• Contributed to overall profitability, ensuring plan member access to the most effective and cost-optimal treatments.
• Communicated with plan sponsors, members, medical professionals, union reps, legal counsel, and other stakeholders, maintaining confidentiality, and tactfully delivering complex or difficult messages.

Vancouver, Canada Area