• Create clinical standards roadmap, identifying Canadian and global healthcare sector/policy conditions impacting clinical standards and health integration strategy; currently spearheading implementation of a 4-year national strategy.• Lead team of 80 direct/indirect reports across provinces to establish goals related to continuous improvement, evaluation, business intelligence/performance, compliance, health integration, and quality care.• Steward a $6M annual operating budget.• Achieved increases provincial funding for 2 consecutive years. • Developed measures leading to increase in client and employee experience. • Designed and launched apprenticeship program in partnership with universities to attract qualified candidates.• Led successful clinic accreditation in cooperation with Commission for Accreditation of Rehabilitation Facilities. • Negotiated funding for, and embedded new mental health support services for clients adjusting to vision loss.• Negotiated and ratified multi year collective agreement

• Liaison and chief problem-solver to a number of complex clients, serving at the intersection of service and product delivery. • Consulted on organizational health & disability management issues, improving claim costs, and impacting profitability of disability business; re-aligned rate schedules based on experience and risk factors.• Analyzed claims experience, creating dashboard to track and analyze data, educating clients on benefit plan performance and costing rationale. • Interpreted clients’ business needs/pain points, re-focused policies, practices, and programs to meet client goals, and identified new products and cross-sell opportunities.• Partnered with actuarial, underwriting, operations and group business teams to resolve factors impacting client performance; improved financial results, achieving +17% in net production in 2020.• Developed net new virtual healthcare services partnerships with virtual clinics, pharmacogenetics, and social health eco-systems.• Drove growth KPI to +124% in 2020.

• Led team of 12 Advisors/Analysts in a unionized public sector healthcare setting with more than 10,000 employees.• Cultivated relationships with, and served as advisory to Senior Executives, Operational Leaders, Professional Practice Leaders, and Union Reps on issues related to Health Policy & Occupational Health and Safety.• Developed and instituted SOPs for Attendance Analysts and Disability Management/Duty to Accommodate Advisors.• Negotiated best practice strategies with healthcare unions aimed at preserving the highest levels of patient care.• Developed and collectively bargained program to life – a desktop absence management system that significantly decreased chronic absenteeism and enabled more effective operational planning.• Performed risk and threat assessment, and instituted policies to minimize patient-to-staff violence within the institution.• Initiated implementation of national Standard for Psychological Safety across the organization.

• Consulted on and supported plan members (75 claimants from private/public sectors) through short/long-term (STD/LTD) disability cases, ensuring provision of optimal healthcare and prompt delivery of required documentation. • Contributed to overall profitability, ensuring plan member access to the most effective and cost-optimal treatments.• Communicated with plan sponsors, members, medical professionals, union reps, legal counsel, and other stakeholders, maintaining confidentiality, and tactfully delivering complex or difficult messages.