Managing Director, Chief Operating Officer Office
New York City
A global leader focusing on improving business' efficiency, effectiveness, client service, collaboration, compliance and control. Oversee strategic, cross-functional initiatives and programs that focus on business growth and systems integrations, the overall client experience and engagement, regulatory compliance, and control improvement. Manage global business teams such as regulatory oversight, portfolio compliance, client service, change management, and data strategy / management.• Instigated a complete control analysis of a key business compliance function that resulted in a 60% reduction in error rate, while business activity increased by 30% and overall internal partner service satisfaction levels improved.• Led technological system design and implementation that resulted in a 15% reduction in annual headcount expense in operations function, as well as an improvement in the overall client experience.• Ran the division’s global cost cutting program instigated by the firm, as well as aspects of business merger integration, resulting in 10% reduction in non-compensation costs over 1.5-year period.• Spearheaded the strategy and implementation of large, highly complex global regulatory initiatives and programs for the division.• Managed cross functional efforts around two business acquisitions, resulting in a short-term tactical integration approach, a strategic target state design, and a multi-year implementation plan that should result in estimated 20% cost efficiency.