Technology leader with in-depth management experience in leading global technology teams supporting domestic and international users. Collaborate with the business and IT departments to deliver results through leadership, IT/business relationship management, innovation and the ability to execute against objectives. Successful in defining the strategy and roadmaps, enhancing processes and improving delivery using lean and agile principles, voice of the customer, industry standards and fundamental IT operating disciplines.- Executive collaborator, worked with leaders in business organizations and IT areas, clarifying mission, defining strategy and improving delivery to achieve business goals leveraging latest technologies. - Global leader, managed IT service desk, desktop computing operations and supporting IT Service Management functions (i.e. knowledge mgt., incident mgt. etc.) with support staff in multiple countries for a global customer base.- Strategic, led creation of re-inventing IT Support roadmap, built IT Operations strategies and roadmaps, developed IT/business relationship function, clinical support and M&A support readiness models. - Innovative, established persistent IT support teams, using agile principles and sprint methodology and created a walk up “IT genius bar” model that was replicated in other large offices through out U.S.- Servant leader, built world-class teams to deliver innovative solutions leveraging state-of-the-art technology in environments facilitating employee growth.- Change agent, drove positive and sustainable transformation in organizations, influencing top-level decisions and creating a framework to refine delivery processes and improve efficiencies.- Designed processes and led IT Service Management functions and supported on-premise and cloud technology software and applications.- Managed computer fulfillment center to provide computer, peripheral, cellular and office voice equipment for new hire, repair and lifecycle managementSpecialties:Executive Leader | IT Strategy | World Class Team Building | Global IT Operations | Cloud TechnologyContinuous Improvement | Technology Solutions Innovation | IT Relationship Management | IT StrategyVendor Management | Service Desk | Organizational Culture Transformation | ServiceNow | ITSMProject Management | IT Business Relationship Management | Budget Management | ITIL | LEAN