Michael Rende Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Treasury Fulfillment Service and Operations

Chicago, Il

o Managed and oversaw PaymentNet4, Airplus and AML applications within the Commercial Card information technology line of business. This was accomplished by providing application support, monitoring, and hygiene techniques across Production, Disaster Recovery, and to a limited extent, UAT environments.o Redesigned and enhanced deployment code to incorporate new functionality, or maximize performance improvementso Demonstrated the ability to solve problems, think logically, and developed a strong working knowledge of distributed infrastructure and middleware; which led to management having the confidence to schedule me into the production support “on-call” rotation, where I worked closely with our business and technology partner teams to monitor, tune, track and triage problems on all layers of the application, infrastructure and network. I was responsible for quickly evaluating information, engaging and assisting technology staff, and communicating any issues to help remediate and resolve production issues efficiently and effectively.o Exhibited the ability to proactively manage production environment and actively drive improvement processes to eliminate incidents from recurring. I anticipated problems and presented ways to mitigate risk. I worked to develop effective production support procedures leveraging my experience in developing best practices and ITIL-based solutions.o Spearheaded emergency break-fix production changes on “Priority 1” issues, which were reported by CAS specialists, in order to remediate any impacts to external clients and customers. o Initiated and took ownership of ITSM change requests, in both production and lower environments, through supplementing data into JPMC standardized record keeping tools, designing and coordinating implementation plans and acquiring required approvals from all targeted and impacted parties.

Bloomington, Indiana Area

o Acquired customer service skills by assisting thousands of Students, Staff, and Faculty with computer issues in person and on the phone.o Solved network issues on campus and solved a variety of computer-based problems.o Utilized team collaboration skills by working together to solve the more complicated problems the customer might be having.o Gained technical knowledge by troubleshooting problems on different operating systems with various types of software and hardware issues.

Chicago, Il

o Completed and reviewed non-production service requests for the B&D environment; Which included configuration modifications, SQL script execution and other application deployment activities.o Provided application support to both internal application development teams and business users.o Diagnosed problems, resolutions, and in-depth root cause analysis within the firm’s shared environment.o Assisted the SOA team with their Shared Service Library; Which included presenting slideshows to professionals in different LOBs attempting to demonstrate the benefits of a company-wide service library, entered information about the service into the library, providing insights into how the library functions from a user standpoint.o Communicated professionally with both internal and external customers, as well as vendors.o Acquired organizational change management skills. For example, we had a team that was new to our LOB and needed to adjust their processes to be in line with the new organization. o Leveraged MS SharePoint 2010 features and functions to provide better activity tracking and metric generation.

Master Of Science In Cyber Forensics And Security

Bachelor Of Science (B.S.), Informatics