Michael Renner Email & Phone Number

Dublin, OH, US

Columbus, OH, US

Focus on accounting operations and collections process improvements, identifying points of redundancy and opportunities to automate when possible. Ensuring proper staffing alignment across credit, collections and customer service teams, putting people in proper roles to match skills and development opportunities. Working with Sales teams to improve.

Contract position to lead A/R team to collect $6M+ of aged receivables from multiple recent acquisitions. Leveraging NetSuite experience to build invoice creation, payment application and collections processes in NetSuite, also building reports and searches to help reconciliation from 4/1 NetSuite implementation.

Santa Monica, California, US

• Impacted by Layoff***Managed Accounts Receivable, Accounts Payable, tax, billing, cash application as well as cash forecasting. Business Partner lead for Finance with the Sales, Operations and Supply teams.
• Implemented new customer collections process, decreasing delinquency by 50% within the first 6 months, also decreased bad debt expense by 27% YoY
• Led cross-departmental project to identify previous years’ billing and payment issues, resolved $2M+ of outstanding billing issues and collected $1.3M of missing cash payments from utilities
• Working with 3rd-party tax consulting firm and legal to identify gaps in customer, payroll and business liability taxes, worked with states to file previous missed periods and negotiate reduced penalties & interest
• Led project with Accounts Payable team to implement new invoice intake process, establishing new inbox and automating the processing and upload of 90%+ of incoming invoices

Pleasanton, CA, US

• Managed Billings, Accounts Receivable and Cash Application global processes with 10 direct reports in North America and 3 in Europe, dotted line management of local teams and processes in Brazil, China and Japan.
• Relocated team from CA headquarters to new Columbus office in Q3 2018, hiring new staff, implementing automated invoice delivery process and streamlining cash application processes
• Implemented new A/R software (Tesorio) to create account ownership for Analysts, automate early-stage collections campaigns and assist with cash flow forecasting
• Onboarded new credit card processor (Stripe) to allow for credit card payments by customers on low-dollar invoices, led project to build integration into NetSuite to allow for automated invoice creation and payment.
• Established cash forecasting model, growing from $700M cash in FY19 to forecasted $2.3B in FY23 while maintaining 98%+ accuracy

Columbus, Ohio, US

Managed collections team of 6 in the Columbus office, a legal liaison in the Chicago office and the cash application team located in the Canton, OH office.- Implemented new collections strategy, focusing on high-dollar invoices much sooner in the collections process as well as building relationships with the Account Executives to provide assistance on.

Dublin, OH, US

Came to IGS as part of an acquisition in 2010 as the leader of Credit & A/R, increased management duties to include billings, A/P and accounting over my time at IGS.- Restructured credit policy and processes to allow for the issuance and collection of security deposits via credit card payments and LOC’s, also lowered credit threshold where applicable.

London, England, GB

Consolidated collections and customer service functions from 5 remote branches and build and operate a new call center for an $80MM portfolio handling buyer’s club memberships, gym memberships and trucking school tuition. Managed 20 collectors, 2 exempt supervisors and 1 investment consultant, responsible for administering monthly and yearly employee.

Stamford, Connecticut, US

Managed 25 front-line collectors for business’ Tactical Assistance Group, working together with dialer team and other business groups to strategically assist with daily download collections files to meet both client and business goals for penetration, contact rate and workload completion. Responsible for training and coaching associates as well as hiring.