Michael Replogle Email and Phone Number
Michael Replogle work email
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Michael Replogle personal email
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Michael Replogle phone numbers
I provide outsourcing consulting advisory services that help businesses improve contact center performance and profitability to scale operations and grow shareholder value.Here’s what I do best:✅ BPO operations and outsourcing ✅ Cost containment✅ Growth opportunities ✅ CX strategy and AI operations advisory✅ Leadership development ✅ Employee experience and agent tenure✅ Negotiating partnershipsI’ve spent over 38 years as an executive and a consultant in contact center operations for JP Morgan Chase, USAA, Regus, Direct Energy, Baylor Scott & White Health Plan, and 1800Flowers.com — leading high-stakes initiatives in financial services, healthcare, energy, BPO, collections, and retail.I provide solutions with sustainable, measurable outcomes through effective leadership, frontline empowerment, and outsourcing strategies. Whether your goal is to reduce costs, streamline operations, reduce attrition, or elevate CX, I’ve been there. And I’ve delivered.If you're ready to elevate your contact center operations and achieve real, lasting improvements, let’s connect.If you’re interested in contact center resources and regular industry updates, follow me for the good stuff.My handshake is my word. I lead through service. And my life and work are powered by faith and family.
Site Selection Group, Llc
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Svp Of Contact Center Advisory ServicesSite Selection Group, Llc Oct 2023 - PresentDallas, Tx, UsSite Selection Group is a leading provider of global location advisory, BPO outsourcing, economic incentives, and corporate real estate services. Our purpose is to deliver conflict-free solutions that enable our clients to make a positive impact in their communities. Our mission is to connect companies to the optimal locations through our integrated service offerings which include: Location Advisory Consulting, Economic Incentive Services, Corporate Real Estate Services, and Economic Development Consulting.
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Head Of Enterprise SalesAmplifai Feb 2023 - Oct 2023Plano, Texas, Us -
Head Of Strategic SalesAmplifai Sep 2022 - Feb 2023Plano, Texas, UsAmplifAI’s Performance Acceleration Platform integrates and visualizes the performance data from all your systems and intelligently recommends personalized actions and insights to frontline employees. With AmplifAI’s role-based performance visualizations, intelligent coaching, and quality workflows, supervisors and quality managers save valuable time and develop consistent practices that accelerate their team’s performance. Agents receive data-driven coaching sessions and DIY micro-learnings, empowering continued performance growth.
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Vp Enterprise SolutionsAmplifai Oct 2020 - Sep 2022Plano, Texas, UsAmplifAI’s Performance Acceleration Platform integrates and visualizes the performance data from all your systems and intelligently recommends personalized actions and insights to frontline employees. With AmplifAI’s role-based performance visualizations, intelligent coaching, and quality workflows, supervisors and quality managers save valuable time and develop consistent practices that accelerate their team’s performance. Agents receive data-driven coaching sessions and DIY micro-learnings, empowering continued performance growth.
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Principal ConsultantReplogle Consulting Services, Llc Feb 2013 - Oct 2020Replogle Consulting Services is a management-consulting firm focused on providing consultative and staffing solutions to commercial clients across multiple verticals. We assist you in maintaining your competitive advantage by cost effectively delivering highly skilled consultants or staffing solutions when and where you need them most. Replogle Consulting Services, provides support to clients performing the following activities: • Contact Center Operations• Vendor Management Selection and Support• Project / Program Management• Interim Operations Management Support• Leadership Training and Development• Sales Training
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Vice President OperationsCustomerserv® Apr 2016 - Sep 2020Sugar Land, Texas, Us -
Head Of North America OperationsDirect Energy Jan 2012 - Feb 2013Houston, Texas, UsResponsible for managing front and back office operations for North America. This entailed strategic planning, relationship management, business analysis and process improvement for four very distinctly different regions based on regulations and billing methodology. Managed both internal and outsourced (BPO) staff, operating controls, KPI’s and cost center budgets. -
Svp Global Call Center OperationsRegus Jan 2010 - Jan 2012Luxembourg City, LuResponsible for global B2B sales and call center operations management and leadership supporting 93 countries with call centers located in US, LatAm, EMEA, APAC and UK Regions. Regus (LSE:RGU) provides modern, flexible workspace that frees businesses of all sizes, all over the world, to work more effectively.. -
Senior Vice President Of OperationsPrc, Llc 2009 - 2010Oversaw multi-site sales and inbound operations including +1,000 employees supporting largest corporate client.Managed resources, staff development, scheduling, salaries, and ensured SOP-compliant disciplinary processes and procedures
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Senior Vice PresidentChase 2006 - 2009New York, Ny, UsSenior VP of Springfield Regional Operations site direct reporting responsibility for 2,000 employees, overseeing daily operations, budget, service administration and strategic planning. Oversaw management, coordination and maintenance of major credit card operations segment including sales, service, enhanced services, customer escalations and web support. -
Director Call Center Operations1800Flowers.Com Apr 2004 - Oct 2006Jericho, New York, UsDirected as senior site member the full capability, functionality, and performance of a 24x7 700 FTE call center in Oklahoma and 200 FTE center in Ohio, handling customer requests via telephone, e-mail and chat -
Director Of OperationsNew Beginning Mortgage 2000 - 2004
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Vice PresidentMetris Companies 1995 - 2000UsWas hired to partner in the start-up and development of Fingerhut Financial Services in 1995. Primary role was to build and develop an operations team to support collections, back office and front end contact center operations. Co-led 1996 IPO and subsequent Metris Companies conversion, ultimately becoming 10th largest credit card issuer in the U.S.• Built multi-site virtual call center and back-office operations, including back-office chargeback department• Implemented WFM (TCS) and call routing (Geotel) software to improve forecasting, scheduling, add cloud based routing to improve metric objective achievement, leading all phases from RFP to implementation• Conducted operations due diligence for 2 major portfolio acquisitions and led team through subsequent TSYS to FDR system conversions -
Employee Leadership And DevelopmentUsaa 1986 - 1995San Antonio, Texas, Us
Michael Replogle Skills
Michael Replogle Education Details
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Northeastern State UniversityBusiness Administration
Frequently Asked Questions about Michael Replogle
What company does Michael Replogle work for?
Michael Replogle works for Site Selection Group, Llc
What is Michael Replogle's role at the current company?
Michael Replogle's current role is SVP of Contact Center Advisory Services @ Site Selection Group | Speaker | Operations Consultant| Father & Mentor.
What is Michael Replogle's email address?
Michael Replogle's email address is mc****@****hoo.com
What is Michael Replogle's direct phone number?
Michael Replogle's direct phone number is +128145*****
What schools did Michael Replogle attend?
Michael Replogle attended Northeastern State University.
What skills is Michael Replogle known for?
Michael Replogle has skills like Leadership, Management, Strategy, Process Improvement, Performance Management, Outsourcing, Operations Management, Start Ups, Team Building, Strategic Planning, Organizational Development, Sales.
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