I provide outsourcing consulting advisory services that help businesses improve contact center performance and profitability to scale operations and grow shareholder value.Here’s what I do best:✅ BPO operations and outsourcing ✅ Cost containment✅ Growth opportunities ✅ CX strategy and AI operations advisory✅ Leadership development ✅ Employee experience and agent tenure✅ Negotiating partnershipsI’ve spent over 38 years as an executive and a consultant in contact center operations for JP Morgan Chase, USAA, Regus, Direct Energy, Baylor Scott & White Health Plan, and 1800Flowers.com — leading high-stakes initiatives in financial services, healthcare, energy, BPO, collections, and retail.I provide solutions with sustainable, measurable outcomes through effective leadership, frontline empowerment, and outsourcing strategies. Whether your goal is to reduce costs, streamline operations, reduce attrition, or elevate CX, I’ve been there. And I’ve delivered.If you're ready to elevate your contact center operations and achieve real, lasting improvements, let’s connect.If you’re interested in contact center resources and regular industry updates, follow me for the good stuff.My handshake is my word. I lead through service. And my life and work are powered by faith and family.
Listed skills include Leadership, Management, Strategy, Process Improvement, and 46 others.