My first exposure to a computer was when most kids were playing with toy trucks, at the age of 4. I remember learning DOS commands and inserting 5 1/4" floppy disks to play games on a keyboard and joystick. Fast forward to freshmen year of high school, when a friend of mine first opened a computer case in front of me and explained that by adding more RAM my video games would run more smoothly. From that moment on I was hooked, running to the internet immediately to start learning as much as I could about computing. I started building computers for family and friends, and since they had no Dell or HP to call when a problem occurred they had to call me. It was a trial by fire as far as learning the diagnostic process for computer problems and I loved every moment of it.