Michael Reszler Email & Phone Number

Redmond, Wa

- Built a retail operation from an empty room into a quarter million dollars per year business: within 8 months of opening the store achieved 46% profit margin selling complex and expensive machinery.- Generated 0.5M in revenue in 2021 and created a stable stream of income by fostering customer relationships and establishing effective alliance with the warehouse, customer support, marketing, IT, purchasing, and repair.- Improved company rating on Google from 2.5 stars to a 3.5 stars by… Show more - Built a retail operation from an empty room into a quarter million dollars per year business: within 8 months of opening the store achieved 46% profit margin selling complex and expensive machinery.- Generated 0.5M in revenue in 2021 and created a stable stream of income by fostering customer relationships and establishing effective alliance with the warehouse, customer support, marketing, IT, purchasing, and repair.- Improved company rating on Google from 2.5 stars to a 3.5 stars by implementing a customer-centric approach to sales and technical support; established processes aimed to identify and address customer pain points quickly.- Built trust in the company offerings by becoming a product expert within 3 months, leveraged thorough product knowledge to run 50+ product demos and upsell on specialty tools.- Interviewed and hired store associates, trained the team and all the company new hires on product features and sales techniques, promoted team members within the organization. - Pivoted to a phone sales representative role during the 3 months of pandemic lockdowns in 2020: interacted with prospects and customers, supported existing store customers on the phone to drive online sales, closed deals, and maintained daily operations. Show less

Greater Seattle Area

- Provided high quality customer service by handling returns, processing special orders, and immediately resolving customer escalations- Handled significant quantities of cash, ensured drawer accuracy, regimented safe deposit procedures including armored car pickups and nightly deposits- Mentored a large and diverse team of courtesy clerks and checkers; leveraged radio to communicate with associates in a large space

Greater Seattle Area

- Managed a team of 8, successfully retained all 5 new sales associates and 1 assistant manager after screening and hiring them and 4 still worked for Rockler one year after I left.- Directly interacted with 50-150 store visitors on a daily basis, established and maintained relationships with repeat customers and local business owners.- Familiarized myself with over 2,000 product items, including 200 highly specialized proprietary items, and was able to provide shoppers with expert… Show more - Managed a team of 8, successfully retained all 5 new sales associates and 1 assistant manager after screening and hiring them and 4 still worked for Rockler one year after I left.- Directly interacted with 50-150 store visitors on a daily basis, established and maintained relationships with repeat customers and local business owners.- Familiarized myself with over 2,000 product items, including 200 highly specialized proprietary items, and was able to provide shoppers with expert advice. - Successfully operated the store and met sales quotas of over $2M in sales even with 20% reduction in staff during the high-intensity holiday period (Nov-Dec).- Helped set up and launch 5 new stores in Washington, Oregon, California, Illinois, and Michigan that included building shelving, merchandising of 7K+ products, and assembling display models. Show less

Greater Seattle Area

Launched a small business making assorted household items out of wood and selling them online, via trade shows, events, state fairs, etc.; achieved profitability after 12 months of operation with over 25k in sales in the first year.

Seattle, Wa

• Developed and executed SQL queries to generate daily reporting metrics across a wide range of mortgage origination activities, and generated ad hoc reports for management and senior leadership •Utilized SQL, MS Excel, and other internal tools to query internal data storage systems and conduct business analysis with thousands customer records•Interacted with developers to build and implement required system changes to ensure constant compliance with stakeholder guidelines•Worked… Show more • Developed and executed SQL queries to generate daily reporting metrics across a wide range of mortgage origination activities, and generated ad hoc reports for management and senior leadership •Utilized SQL, MS Excel, and other internal tools to query internal data storage systems and conduct business analysis with thousands customer records•Interacted with developers to build and implement required system changes to ensure constant compliance with stakeholder guidelines•Worked closely with project managers and stakeholders to collect requirements and translate them into actionable plans for developers to continuously improve mortgage origination software•Carried out system maintenance, assisted with testing, data validation, root cause analysis, and issue resolution•Maintained confidentiality of data and departmental security at all times, used Briefcase Export to apply PGP encryption to sensitive customer information•Created and maintained technical resource documentation (system specifications, detailed screenshots, and step by step instructions) for developers, team members and technical writers•Cooperated with end users to diagnose and resolve errors within application (tier 2 support) by referencing data reporting standards, checking application specifications, and consulting with SMEs Show less

Minneapolis, Mn

•Provided superior telephone and email support to over 20,000 application users from diverse locations (tier 1 support) by screening 100 to 200 incoming daily requests•Performed over 100 software demonstrations and maintained up to date software documentation•Represented application support team on company meetings, provided suggestion on new business processes and system architecture, and evaluated reliability of 5 system platforms•Collaborated with developers to provide… Show more •Provided superior telephone and email support to over 20,000 application users from diverse locations (tier 1 support) by screening 100 to 200 incoming daily requests•Performed over 100 software demonstrations and maintained up to date software documentation•Represented application support team on company meetings, provided suggestion on new business processes and system architecture, and evaluated reliability of 5 system platforms•Collaborated with developers to provide resolution on system outages, and supported over 25 developer trainers and other business units; trained and coached 5 team members on tasks and system usage•Maintained software defects database to ensure accuracy and issue resolution within SLA Show less

• Promoted to Team Lead based on excellent performance and managed 15 to 20 phone representatives; effectively communicated with customers to collect delinquent payments• Assisted new team leads and supervisors in mortgage collection department; obtained customers financial information to determine potential loan adjustment preferences• Conducted software maintenance and troubleshooting for various transactions including investment lines, net worth, and payment history; provided… Show more • Promoted to Team Lead based on excellent performance and managed 15 to 20 phone representatives; effectively communicated with customers to collect delinquent payments• Assisted new team leads and supervisors in mortgage collection department; obtained customers financial information to determine potential loan adjustment preferences• Conducted software maintenance and troubleshooting for various transactions including investment lines, net worth, and payment history; provided excellent telephone etiquette in answering queries• Explained consequences of delinquencies to mortgage customers; demonstrated complete familiarity on procedures and guidelines while being composed in challenging situations Show less