Engineeringed, supported, and administered an extensive infrastructure encompassing both physical and virtual servers, servicing a substantial community of 5,000 staff and 35,000 students.Led comprehensive administration of Microsoft and Linux server environments, enhancing system functionality and user satisfaction.Virtualization TechnologiesVMware & Hyper-VM365 & Azure AdministrationScripting/programming in Python, PowerShell, SQL & moreTraining & Knowledge TransferTroubleshooting and Problem SolvingIdentifying when to escalate to Vendor Support.Managed a vast network of over 1,400 server endpoints using System Center Configuration Manager (SCCM), optimizing resource allocation and system integrity.Spearheaded a critical upgrade of domain controllers from Server 2012 to Server 2022, elevating the domain functional level and ensuring cutting-edge security and operational standards.Implemented the AWX frontend to Ansible, revolutionizing system management by introducing powerful automation tools that reduced manual effort and significantly increased process efficiency.Conducted proactive monitoring and maintenance of server systems, applying updates and patches to guarantee high availability and minimal downtime, thereby sustaining essential academic and administrative operations.Utilized exceptional problem-solving skills and meticulous attention to detail to preemptively identify and resolve issues, preventing service disruptions.Served as the final escalation point for resolving complex technical issues, providing expert-level support, and ensuring continuity of services across the university.

Delivered comprehensive IT solutions and services across the retail and mining sectors in Australia, specializing in the management, maintenance, and migration of Microsoft Servers for various business customers.Engineered and maintained virtualized network infrastructures with replication capabilities, minimizing downtime and enhancing client operations.Significantly enhanced system reliability and business continuity by implementing robust 4G failover systems for multiple clients.Improved system security and performance by deploying Cyberoam Unified Threat Management Systems, fortifying network defenses and optimizing operational efficiency.Established and managed remote communication systems at mining sites, implementing Asterisk PBX phone systems to optimize telecommunications infrastructure.Administered Office 365 tenants and Microsoft domains, providing dedicated IT support to a diverse range of small and medium-sized businesses; focused on system upgrades and leveraged virtualization technologies to increase redundancy and reduce operational costs.

Collaborated within a Microsoft/Citrix environment to boost operational efficiency, leveraging innovative solutions across PeopleSoft ERP, Vantive CRM, and Cognos BI, underpinned by SQL Server 2005 and integrated Linux-based systems.As a core member of a specialized four-person team, led the development and maintenance of SQL Server, PeopleSoft, and Crystal Reports; significantly enhanced system functionalities and designed advanced SQL reports, stored procedures, and queries.Played a pivotal role in the deployment of PeopleSoft for New Zealand operations, including staff training and the development of custom modules, which streamlined processes and improved operational adaptability.Championed the creation of a data warehouse using SSIS, significantly enhancing data analysis capabilities within Cognos BI 7 and supporting strategic decision-making.Managed and further developed the MSSQL database infrastructure, ensuring optimal operation and integrity, thus maintaining high standards of data quality and accessibility.