Michael Rhoad Email & Phone Number

Cleveland, Ohio

Avon Lake, Ohio

• Coordinate with field staff to ensure smooth workflow, efficiency, streamlined operations, and customer satisfaction of projects totaling $11.6M in 2016
• Lead office and field staff through scheduling, cost control, and quality assurance processes
• Manage company-wide contract administration, purchasing, submittals, and vendor coordination
• Convey customer needs to all relevant teams ensuring completed projects meet customer needs, goals, and standards
• Resolve customer concerns and change orders requests
• Act as OSHA Safety Officer

Brooklyn Heights, Ohio

• Coordinated with field staff to ensure workflow efficiency, streamlined operations, and customer satisfaction of projects totaling $7.25M in 2015
• Ensured subcontractor compliance with contracts
• Coordinated with local municipalities to obtain appropriate permits and registration

Greater Toledo Region

• Consistently grew sales and profits from key, opportunity, new and existing customers by annual double digit gains
• Coordinated with internal and external vendors and teams to identify customers’ needs and develop solutions in order to profitably grow sales
• Maintained consistent, effective communication with the entire sales team on strategies and opportunities in marketplace and identified ways to deepen customer relationships
• Collected and analyzed reliable customer information to estimate individual account potential
• Conducted competitive product comparisons and identified competitors’ strengths and weaknesses and internal brands’ competitive advantage
• Utilized Customer Retention Management System (CRM) to log all relevant customer information, track the progress of new accounts, and establish a follow up schedule