Michael Rhoad Email & Phone Number

Cleveland, Ohio

Avon Lake, Ohio

• Coordinate with field staff to ensure smooth workflow, efficiency, streamlined operations, and customer satisfaction of projects totaling $11.6M in 2016• Lead office and field staff through scheduling, cost control, and quality assurance processes• Manage company-wide contract administration, purchasing, submittals, and vendor coordination• Convey customer needs to all relevant teams ensuring completed projects meet customer needs, goals, and standards• Resolve customer concerns and change orders requests• Act as OSHA Safety Officer

Brooklyn Heights, Ohio

• Coordinated with field staff to ensure workflow efficiency, streamlined operations, and customer satisfaction of projects totaling $7.25M in 2015• Ensured subcontractor compliance with contracts• Coordinated with local municipalities to obtain appropriate permits and registration

Greater Toledo Region

• Consistently grew sales and profits from key, opportunity, new and existing customers by annual double digit gains • Coordinated with internal and external vendors and teams to identify customers’ needs and develop solutions in order to profitably grow sales• Maintained consistent, effective communication with the entire sales team on strategies and opportunities in marketplace and identified ways to deepen customer relationships• Collected and analyzed reliable customer information to estimate individual account potential • Conducted competitive product comparisons and identified competitors’ strengths and weaknesses and internal brands’ competitive advantage• Utilized Customer Retention Management System (CRM) to log all relevant customer information, track the progress of new accounts, and establish a follow up schedule• Maintained a working knowledge of all products in the segment line to conduct product demonstrations as part of the selling and marketing process • Completed financial reports, credit and accounts receivable performance, scheduling, and inventory control• Managed a team of staff including recruiting and hiring, scheduling, training, delegating work assignments, and evaluating work performance