Created and implemented our domestic pickup and delivery processes in Atlanta, Phoenix, Houston, Dallas, and Austin. Ensured execution of best practices/SOPs for drivers, dispatchers, and customer service representatives to ensure customer loyalty. My number one priority was to meet customer needs and communicate with the customer timely to sustain our position as a reliable partner. I managed personnel interviews, hirings, and terminations. Managed 35 employees across 5 cities in the USA.

Contract worker for Hello Fresh with the goal to be a Full-Time Hello Fresh employee.

Responsible for ensuring timely and accurate movement of freight and relay information to the customer; created bills of lading; created delivery orders to ensure compliant hand-off of freight. Managed the company’s relationship with the customer; managed urgent freight to meet customer required transit time. Ensured accurate and timely billing. Responsible for compliant information flow at all times to meet all transportation regulations and meet customer expectations.

Managed daily truck operations and shipments through our developed truck service network. Created operating records for schedule and ad hoc trucks; coordinated the recovery of cargo from container freight station (CFS) facilities; prepared paperwork for the compliant transfer of cargo, including but not limited to: load manifests and bills of lading. Directly influenced customer needs and upheld customer expectations, both internal and external.

Responsible for accurate receiving, loading, storing and executing shipment orders. Responsible for executing the company standard contingency plan in a crisis situation. Managed the data entry for my team’s shift. Created and maintained customer SOPs to ensure we were meeting and/or exceeding customer expectations.

Ramp, Training, and Bag Supervisor -Directed activities of ground crew in the loading, unloading, securing, and staging of aircraft cargo and baggage; planned the quantity and orientation of cargo to compute aircraft’s weight and balance to ensure the safety of passengers and crew; created strategies to promote local, state, and national security operations; knowledge of HAZMAT and OSHA regulations while preparing planes for departure. Accountable for training and performance of 20+ direct reports. OSHA certified at time of employment. Proper execution of my duties ensured passenger/customer satisfaction, as well as influenced my staff’s retention.