Michael Ricaurte Email & Phone Number

- Managed the recording of compositions by planning and collaborating on production needs and release timelines- Explored and refined technical skills in sound design, audio engineering, and 30+ virtual studio technologies to improve project organization and production quality in over 50 audio compositions

- Lead project manager for cross-functional working group that revamped and scaled policy enforcement for counterfeits and IP infringement in ads through planning, experimentation, and business outcome evaluations- Developed operations process to collect and action on feedback from outsourced review teams to improve ad policies, tooling, training, and resourcing gaps resulting in 10% improvement in QA accuracy- Led ads policy operations for multiple Meta monetized content policies through policy architecture, cross-functional process improvement, setting KPIs, and measurement of ad review accuracy- Advised engineering partners on automated machine-learning strategy improvements to be made for profanity, brand reference, and ecommerce policies resulting in the capture of 5% more policy-violating ads for aforementioned policies

Murray, Utah, Us

- Led 50-person healthcare operations team across U.S. and India, communicating team results to senior leadership and developing direct reports to become Operations Leads- Designed and scaled process for automated resolution of low-balance accounts by partnering with data analytics, coding, and tooling teams, increasing staff productivity and reducing account handling time - Reduced division staffing costs by 80% by transitioning billing operations functions to teams based in India- Launched transition of team billing software to updated, more efficient technology

Murray, Utah, Us

- Led billing operations teams for two hospital systems by ensuring process optimization and maximizing revenue flow through data-driven decisions to reduce insurance denials - Identified annual cost reduction opportunities through cost per unit analysis of operations expenses and productivity- Managed onboarding of two new hospitals to R1 RCM billing revenue program, including upholding client relations and identifying areas for process improvements resulting in a 20% decrease in delayed insurance payouts

Austin, Tx, Us

- Coached student-athletes on balancing elite level athletics and academics by advising on best-practice study strategies, time management, and communication skills