Michael Richards Email & Phone Number

New Delhi, Dl, In

Noida, Uttar Pradesh, India

 Being part of a start up organization, I am responsible for solving problems in every function to ensure business runs smoothly. Part of the core team responsible for setting up new processes , new initiatives and business expansion.

 Responsible for ensuring smooth flow of work, management and administration.

 Responsible for all secretarial support so as to ensure smooth flow of work, management and administration. Assisting in Business Development Presentations. Arranging meetings including calendar management, sending invites, preparing agenda and circulating the minutes of the meeting.  Following up on all pending points with concerned Departmental Heads and ensuring deadlines are met. Complete CRM support to the Leadership Team.  Resource and Potential Partner Mapping. Tenders tracking via web, referrals, partners and Internals etc. Coordination for bid development activity with internal / external teams including delivery, corporate communication and external vendors / partners. Ensured timely preparation and consolidation of Business Unit Order Booking Reports to evaluate strategy. Preparing Business Units Performance Report, Business / Monthly Performance Presentations.

Trained new teams on the process. Assisted the team on day to day work on handling cases and identifying their training areas during the OJT period.Conducted refresher trainings for teams to come up the learning curve.Conducted IDP (Individual Development Plan) on weekly basis.metrics for measuring the effectiveness of the training and modifying the training modules as per individual's needs.Liaison with Process Excellence Team to discuss team progress.Lead Disputes Analyst - (Nov 2005 - Oct 2008)o Analyzing all incorrect chargebacks.Compiling data and preparing weekly reports.Escalating reports to all the Team Managers.Conducting training sessions on errors and sharing best practices.