Michael Riddick Email & Phone Number

Mclean, VA, US

• Provide in-person, phone, and remote support to end users with technical issues.
• Assist users one-on-one over Zoom to resolve technical issues dealing with VPNproblems, Network, Printing, and Software configuration.
• Train and monitor the progress of interns for special on-site projects, getting themacclimated to Capital One’s on-site protocols and configuration standards.
• Monitor ServiceNow ticket queues for incoming technical issues ensuring the problem is resolved and service line agreements (SLA) are followed.
• In charge of monthly inventory, verifying that all equipment is accounted for in the office.
• Assist with after-hours projects such as: replacing, configuring, and monitoring equipment.

Mclean, VA, US

• Provide in-person, phone, and remote support to end users with technical issues.
• Assist users one-on-one over Zoom to resolve technical issues dealing with VPNproblems, Network, Printing, and Software configuration.
• Monitor ServiceNow ticket queues for incoming technical issues ensuring the problem is resolved and service line agreements (SLA) are followed.
• In charge of monthly inventory, verifying that all equipment is accounted for in the office.
• Configure and Image Mac and HP laptops for new users and warranty replacements.
• Resolve vulnerabilities on Macs and Windows machines preventing user lockouts.

Navi Mumbai, Maharashtra, IN

 Provide phone support as well as remote support to end users Monitor service desk inbox to respond to emails from end users and resolve them or escalate if needed to specific queues Unlocked and Reset active directory passwords as well as Disabled and Enable Accounts Create oracle profiles which are used to access company related sites and training.

Armonk, New York, NY, US

 Provided hands on support for IBM and AT&T employees on a daily basis Assisted employees who were required to complete a Lease Rollout that moved all of their Data, Software, Preferences, and Profiles to a Newer Laptop/Desktop Performed different system analysis to properly evaluate client needs, determine desires and address issues communicating MS.

Atlanta, GA, US

 Provided Hardware and Software support for Internal Employees and Troopers Answered incoming Calls, Emails and Responded to Tickets Resolved Printing issues (Network and Plug N Play) Active Directory (Unlocking accounts, Password Resets) Completed computer swaps for Troopers which included setting up their software, aircards, printers, and email.

Atlanta, Georgia, US

 Provide technical support for In-House users Active Directory (Unlocking accounts, Resetting Passwords, and Profile Setup) General troubleshooting from Usage calls to Installations Monitor and correct Virtual Machine issues (Slow loading, Unable to access, and VM Resets) Troubleshooting the variety of software that the users access on a regular.

Atlanta, Georgia, US

 Provide customer service and front line support automatic call distribution, outbound calls, email or faxes specified within company standards and guidelines. Maintain and increase product knowledge on applicable products/applications via training, documentation, and personal research. Document issues and resolutions thoroughly and efficiently in.

La Défense, Cedex France, FR

 Provide technical support for pharmaceutical representatives. Troubleshoot user issues and provides first level support on VPN, wireless, internet, system errors, BSODs, printers, Lotus Notes, drivers, routers, I Pad, Blackberry, third party, and proprietary software. Document the resolution using a ticketing system. Create and update new hire.

SK

 Troubleshooting, researching, diagnosing, documenting, and resolving technical software issues for the general public related to all Dell products. Served as a Level I and Level II technician as an Inbound and Outbound resolution agent. Complete attendance, schedule adjustments, disciplinary actions, and timecards for employees.  Diffuse irate.

Marietta, GA, US

 Troubleshooting LAN problems, Citrix, Tele-magic, Jabber, M.S. Word, Excel, Outlook, Symantec, AS400, and Adobe software for internal customers. Password Reset. Mapping Drives, Creating new user account. Computer setup and installation of software. Maintain inventory of all system Backup Tapes, user setups, printers, scanners, computers, and.

Eagan, MN, US

 Provide pharmacist with technical support regarding claims Troubleshooting proprietary software, M.S. Word, Excel, Outlook, and Internet Explorer.  Coordinated daily training schedules for the team. Provide up to date changes in Policy and Procedures.

Atlanta, Georgia, US

 Incoming and Outgoing calls pertaining to the movement of companies shipments by Railroad. Provide internal LAN support, troubleshoot email accounts, system malfunctions, computer errors, printer problems, and fax machines. Set up new users systems.

Computer Support Specialist, Information Technology

Education record