Michael Riddles Email & Phone Number

Orlando, Florida, United States

Managed inventory, diversified product range, and developed inventory algorithms for demand forecasting. Oversaw procurement, inventory management, warehouse operations, and distribution. Negotiated improved contracts with clients and suppliers to benefit the company.Instrumental in guiding and merging Akademos and VST during the acquisition. Advised on critical processes and procedures and created improved reporting dashboards for performance evaluation, inventory tracking, and supply chain agility.Reduced on-hand inventory requirements by 4mm by leveraging aggregatorsScaled the supply chain department at half the cost by leveraging a business relationship with an outsourcing company and re-purposing customer service agents into buyers submitting purchase orders and data entry specialists. Realizing a cost savings of $400,000Increased competitive position and client satisfaction by creating fee-based lines of business and assisting in making the Edge program, which sold items at cost with retention of a service fee with a dedicated third-party logistics 3PL provider using Veracore WMS.Led a team of 12 in-house employees as well as 15 outsourced agents.Improved services in key business areas by developing KPIs for the Operations group, enhancing the marketplace seller rating system, and demonstrating Customer Success and cost-containment expertise.

Norwalk, Ct

Responsible for all inventory, expanded business offerings with non-textbook items, and created an inventory algorithm to assist with projecting inventory needs. Responsible for supporting all day-to-day business functions including accounting, customer service, inventory, sales, and account management. Responsible for identifying and prioritizing projects to improve efficiencies of business tools, and consumer website. Amended contracts for better terms for the company.Achieved more accurate ratings by improving marketplace seller rating system.As part of the senior leadership team of the organization, helped plan and identify projects to grow the business over the next 5 years.Scaled the department at half the cost by leveraging a business relationship with an outsourcing company and repurposing customer service agents into buyers and data entry specialists.Increased competitive position and increase client satisfaction by creating fee-based lines of business and assisting in the creation of the Edge program which sold items at cost with retention of a service fee.Increased annual profits by partnering with Dell to have their non-required products listed on company website and leveraging relationship to have another company stock non-book and dorm related products.Improved services in key business areas by developing KPI’s for the Operations group and enhancing the marketplace seller rating system.Enabled growth in digital sales over 5 years by improving service levels, eliminating inventory risk and scaling digital inventory through creation of a system with Vendors suing codes through API or emails. Recovered extensive annual revenue in returned inventory at the end of school terms bydevelopment and management of a process with an earlier start timeframe and by working within vendor return deadlines.

Wilton, Ct

Responsible for initial data processing for Connolly’s major retail clients such as Walmart, Ahold(Stop & Shop, Giant Carlisle), Staples, and Giant Eagle. Performed ETL for Large Volume Data sources into SQL Server 2005, 2008. Worked with multiple complex data sources such as Oracle, EDI, EBCDIC, ANSI Delimited, and Email formats (PST, EML, MSG). Organized contentfor and run data processing meetings. (Big wins, best practices, team building exercises, organizational skill building, contests). Created new and modified existing processes to maximize data processing efficiencies. Created reports and analysis tools for Business Analyststo use to efficiently evaluate the delivered data. Created standard for Data Processing Team documentation.Improved team efficiency and implementation of best practices by creating a team development plan with management to extend team knowledge across business units.Enhanced accuracy of data by leveraging ETL tools to standardize large datasets that improved accuracy and effective audits.Improved accuracy and scope of audits and reduced response time from multiple days to multiple hours by partnering with business analyst to simplify reports necessary for verifying audit claims.Reduced cost and improved College graduate on boarding process through the creation of a situational training program better tailored to the data processing job and developinga mentoring program.Connolly Dedication Award for “Most Dedicated Employee”; December 2011

Over the summer of 2008 I worked with Data Warehouse to provide interactive reports for upper-level management. These reports required requirements gathering from other departments in creating the Visual Studio based reports. The use of SQL was used constantly to both verify the accuracy of the reports and to create the actual reports.

Bs, Information Systems Management, 3.2

Graduate

Information Systems Management, Business