-Creating and maintaining virtual computing environment-Regular patching and updates to Parent images in vmWare VDI-Administration and troubleshooting of o365 / AD-Proactively and triaging cybersecurity threats (CrowdStrike)-Lead in 'on-prem' to cloud storage migration projects-Regularly contributing to team problem solving and environment improvement huddles-Support to Service Desk team

-Provided help desk support to end users on a variety of issues.-Identified and resolved technical problems.-Documented and monitored problems to ensure timely resolution.-LAN support, monitoring, testing, and troubleshooting hardware and software problems pertaining to the local area network. -Scheduled and performed needed repairs. -Provided end users support for all LAN-based applications. -Installed and configured all workstations.-Managed the operations of the… Show more -Provided help desk support to end users on a variety of issues.-Identified and resolved technical problems.-Documented and monitored problems to ensure timely resolution.-LAN support, monitoring, testing, and troubleshooting hardware and software problems pertaining to the local area network. -Scheduled and performed needed repairs. -Provided end users support for all LAN-based applications. -Installed and configured all workstations.-Managed the operations of the IT procurement and inventory management function. -Managed the maintenance of records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software. -Minimized organizational cost through product standardization, purchasing, contracts and shipping tracking. -Deployed protocols to track quality throughout the product lifetime.-Set up, configured, and supported all internal and/or external networks. -Developed and maintains all systems (primarily Windows and Cisco environments, but OSX as well), applications, security, and network configurations. -Troubleshooting of network performance issues.-Created and maintained a disaster recovery plan. Show less

-Made daily sales visits to both existing and potential clients.-Physically monitored and maintained customer “keep full” levels.-Processed the local branch’s daily/weekly/monthly clerical items. (i.e. Gross Profit Reports for all distribution fuels, lubricants and Card Lock sales; daily deposits, and new applications)-Handled customer service concerns and troubleshooting for CFN Card Lock issues.-Counted and processed monthly inventory for lubricants warehouse, to… Show more -Made daily sales visits to both existing and potential clients.-Physically monitored and maintained customer “keep full” levels.-Processed the local branch’s daily/weekly/monthly clerical items. (i.e. Gross Profit Reports for all distribution fuels, lubricants and Card Lock sales; daily deposits, and new applications)-Handled customer service concerns and troubleshooting for CFN Card Lock issues.-Counted and processed monthly inventory for lubricants warehouse, to maintain company quality control. -Made residential and commercial product deliveries. Show less

-Managed Banking Center from front to end during its downsizing closure.-Primarily responsible for resolving complex service issues to guarantee customer satisfaction and retention.-Recognized and responded to immediate sales or service capacity needs of the banking center in order to reduce customer wait times. -Processed transactions accurately and efficiently to build customer confidence and trust, based on established federal and/or private banking policies and… Show more -Managed Banking Center from front to end during its downsizing closure.-Primarily responsible for resolving complex service issues to guarantee customer satisfaction and retention.-Recognized and responded to immediate sales or service capacity needs of the banking center in order to reduce customer wait times. -Processed transactions accurately and efficiently to build customer confidence and trust, based on established federal and/or private banking policies and procedures.-For a four year period (2005-2009) promoted to Assistant Manager. -Duties involved were numerous extensive managerial responsibilities. (i.e. staffing/hiring, training, scheduling, assuring full compliance to regulatory demands) Show less

-Food/Kitchen preparation and clean up for large groups utilizing the Center's conference facilities.-Busing tables - Table to table waiting. -Building maintenance and grounds keeping duties.