Michael Rinaldi Email & Phone Number

Hartford, Connecticut, Us

• Senior member of a six person Systems Engineering team which focuses on design, implementation, support, andmanagement of complex IT systems throughout multiple sites• Serve as the highest level final escalation point within the technical support organization• Configure and manage Active Directory Federation Services for the company, consisting of 70+ Relying Party Trusts• Built ADFS application groups for integration with Okta• Successfully upgraded the Active Directory Federation Services environment from server 2012 to 2019• Build, configure, and manage Citrix ADM, including load balancers (VIP), VPX, SDX, and MAS• Management of virtual servers via VMware vSphere 7.03• Documentation of policies and procedures to be used by all aspects of the technical support organization• Responsible for DNS and DHCP management through local servers, Infoblox, and EasyDNS, both internal and external• Building, organization, and management of all company group policies using Microsoft GPO• Managing all Process Street workflows for the Systems Engineering team•

Rocky Mount, North Carolina, Us

• Primary responsibilities are working with customers\clients on specific project needs• Work with multiple clients on providing feedback and guidance on improving and updating their environmentsProjects:• AWS WorkSpaces for leading global communications company • Built a complete AWS WorkSpaces environment for client • Worked and coordinated with the client for all internal needs; networking, GPOs, AD groups • Utilized BYOL for initial import of image, built golden image for WorkSpaces bundles • Configured 2 AD Connectors for connectivity to the client domain • Setup company branding of WorkSpaces Client for user login • Trained internal resources on management of AWS WorkSpaces • Provided full design and as built documentation to the client pre and post build• AWS AppStream for leading global communications company • Built a complete AppStream environment for client, across 2 AWS regions • Setup and configuration of multiple AppStream images, stacks, and fleets for all needed departments • Setup fleet scaling around the client needs • Worked and coordinated with the client for all internal needs; networking, GPOs, AD groups • Trained internal resources on management of AWS AppStream • Provided full design and as built documentation to the client pre and post build

IT Direct (Formerly Information Technology Group)• Point of escalation for team of 5 support engineers• Part of company leadership team as the Support Lieutenant• Provide high level support for 60+ companies. Clients include manufacturing, medical, finance, and law firms• Perform weekly and as needed client visits• Work directly with executives and business users to provide the best solutions for their operations• Streamlined the sales process for parts replacement, reducing clients wait time for installation by 50%• Consistent positive feedback on ticket surveys through SmileBack, and personal client comments. CSAT score of 96.6%• Configure, deploy, and manage firewall endpoints including Fortigate, Sonicwall, Pfsense, and Meraki• Maintain Active Directory, DHCP, DNS and Group Policy infrastructure and components• Responsible for monitoring, patching, and management of over 3000 endpoints through Nable RMM• Configure and support of mail solutions from Exchange 2013 to Office 365• Migration of 500+ mailboxes from local Exchange to Office 365• Troubleshoot issues with HP and Dell server hardware, running both Microsoft OS and ESXi• Deploy DATTO backup solutions. Run live restores and tests with Datto, ShadowProtect, and AWS Backup• Support physical, virtual, and AWS cloud based client infrastructures• Maintain and support 50 Citrix servers for 10 clients. Utilize Citrix Netscaler, Studio, StoreFront, and Delivery Controller for the environments • Work on live and queued tickets for clients, supporting many different applications and hardware• Setup and maintain VMWare Horizon View infrastructures consisting of VDI and remote desktop session hosts• Renew and install SSL certificates for RDGW, Exchange, VMWare View, and Citrix Netscalers• Manage Remote Desktop Gateway, configure RAP and CAP Policies for access

Cupertino, California, Us

Us

• Install, configure, document and maintain Windows servers in both physical and virtualized environments including administration of the Windows operating system and system management tools• Rack mount physical servers, including cable management• Administration of virtual desktops using Citrix and Imprivata• Management of virtual servers using SCVMM, VMware, and Hyper-V• Execute server patching and updates during designated maintenance windows using Microsoft System Center Configuration Manager for 300 servers• Administration of two separate Citrix XenApp farms• Work with desktop engineering on managing and deploying desktop patching• Respond to initial report of server issues as reported through Incident Management• Perform logical volume/drive disk maintenance activities• Rotate monthly with co-worker for 24 hr on call support• Work closely with technical owners of applications to plan, deploy and troubleshoot new or upgraded functions• Escalate issues to third-line support as necessary

New Haven, Ct, Us

• Built, managed, and maintained virtual machines servers using VMware vSphere• Configured, installed, and troubleshot OS and applications on sever-class systems running Windows• Monitored onsite servers for local and other business units with WhatsUp Gold• Provided systems support for the many business units that are housed in the New Haven datacenter• Supported of all local and offsite users• Used Active Directory and Microsoft Exchange for creating and maintaining user accounts• Remote support using DameWare, RDP, and WebEx• Responsible for desktop and laptop hardware repairs and upgrades• Along side of the network administrator provided basic network support• Setup and configuration of HP Thin Clients and WYSE Terminals\P20• Managed Shoretel IP phone system• Creation and support of JDEdwards accounts• Deployed and managed Blackberries and Smartphones

Middlebury, Ct, Us

• Ownership, action, and closure of all local RT Tickets in the agreed upon service level time frames• Installed, troubleshot, and configured Windows XP/Server/Vista, Microsoft Office 2003/2007, basic MAC support• Worked with LANDesk for remote assistance, and laptop/PC hardware and software inventory • Deployment and license management/control of desktop/laptop software requirements• Executed system backups (and restores as needed), using Veritas NetBackup and coordinated on-site and off-site tape storage• Directed activities of local 3rd party support providers (e.g. phone, Macintosh)• Responsible for all desktop and laptop hardware repairs and upgrades• Assisted with local initiatives as directed by IT manager and/or director• Along with the Director of IT and the Manager of Global Tech Ops, devised and executed a deployment plan of 160 laptops

Bethpage, New York, Us

• Identified, supported, and resolved service related issues for customers using the company's online service, and supported software and hardware• Resolved internet connection problems and other level II helpdesk inquiries in a timely and professional manner• Diagnose internet issues on Windows XP/Vista and MAC OS• Guided customers through connection procedures to identify and resolve technical problems• Primary call types are for supported operating systems, networking hardware and software (TCP/IP, Ethernet, Wireless Broadband Routers and Notebook Adapter), RF signal and connectivity, email, and client side issues.• Prepared reports and updated customer profiles

• Member of conversion team responsible for implementing new banking software• Assembled and installed new computers and train employees on their use• Installed Windows 2000 Professional environment in new facility• Responsible for site survey that included all on site desktop computers