Michael Ritch Email & Phone Number

Cape Coral, Florida, United States

Norcross, Georgia, United States

· Lead point of contact between Manufacturers and Distributors on 19 separateManufacturing companies.· Checked accuracy and integrity of files and resolved errors.· Helped create the system currently in place for accuracy of order placement fromcustomers.· Placed stock orders for local inventory/stock to have faster turn around times for customerneeds for all branches of the company (Charlotte, NC, Tampa, FL, and Norcross, GA.· Daily duties of completing the full sales cycle of : Quoting, pricing, checking availability, andfinal sale of product.· Work with Manufacturers to create the current sytem in place for merchandiseacquirement, shipments inbound and outbound, and maintained records of all ordersplaced and received.· Created an inventory schedule to maintain accuracy and time efficient order placement toand from all Manufacturers at all 3 FRM branch locations.

Fort Walton Beach, Florida, United States

· Managed daily office operations, including client account, supply, inventory and recordsmanagement.· Performed general office duties, including answering multi-line phones, routing telephonecalls or messages to appropriate staff, and greeting the public.· Checked accuracy and integrity of files and resolved errors.· Oversaw inventory and office supply purchases.· Scanned physical files into digital records.· Responded to inquiries and researched and resolved problems related to transactionshandled by the department.· Oversaw daily office operations for staff of 25+ employees.· Interacted with vendors, contractors and professional services personnel to receive orders,direct activities and communicate management instruction.· Key holder for our branch.

Fort Walton Beach, Florida, United States

· Controlled cash and credit card payment transactions at the front desk.· Followed company security and check-in policies and procedures and reported suspiciousactivity to the general manager.· Set up and entered all financial data into spreadsheets using Microsoft Excel.· Anticipated guests’ needs and responded to all requests within a reasonable amount oftime.· Reviewed checklist on a daily basis and planned shift accordingly.· Documented accounts and logs throughout shift to keep up with all requirements.· Responded to telephone, email, and in-person inquiries regarding reservations, hotelinformation and guest concerns.· Checked hotel guests in and out in a professional and friendly manner.· Logged wake-up call requests and set up automatic rings in system.· Efficiently resolved guest complaints and ensured that issues were addressed promptly.

Fort Walton Beach, Florida, United States

· Transported individuals to medical appointments and other errands.· Monitored progress and documented any status changes accordingly.· Supervised daily activities and provided assistance when needed.· Developed rapport with patients to create a safe and trusting environment for care.· Worked to improve and enhance patient lives through effective and compassionate care.· Oversaw the daily activities of 40 teen youth members.