Client Side Project Manager of Capital Works for government accounts

Client Side Project Manager of rollouts and refurbishments nationally on behalf of Woolworths Group. This role involves the establishing the scope with the client, tendering, chairing works forums for works, managing the awarded construction contractors from tendering through to job completion and defect close outs.

National Project Manager of ATMs, medium works, rollouts and store fit outs. This includes managing the three preferred construction contractors to deliver BAU and project work stream within budget an on time. I am the key contact for all business stakeholders.

Management of the Store Refresh work stream under the Store Renewal program of works. The role involves governance and approval of design documentation for the refresh program. Key point of contact for franchisees, internal stakeholders and contractors in relation to the scope of works ensuring that the agreed scope is completed within specified timeframes, on budget and with minimal impact to trade. I also provide a weekly presentation to senior management with updates on the current status of the project, identifying any risks/issues that may occur and budget reporting.

Managed and co ordinated the implementation of refurbishments and relocations for major clients, including CISCO and Citibank. Ensuring all technology and services were in place and that the site was fully functional by project go live date. Key point of contact for staff, key stakeholders and third party contractors ensuring the successful implementation of all projects.

Co-managed, with the State Enablement Manager, the implementation of refurbishments, closures and new store openings in the Retail and Business sectors, ensuring all technology and services were in place and that the site was fully functional by project completion date. Key point of contact for staff, key stakeholders and third party contractors ensuring the successful implementation of all projects. Was required to take on the role of the State Enablement Manager regularly. Was instrumental in the successful roll-out of NAB's open plan store design for their Retail Branch Network.

Implemented the NAB Customer First Project, the biggest project the bank had undertaken of its kind. This large scale transformation project involved the retail and business banking departments restructuring their organisational model including the re-segmentation of the customer base and decentralisation to local branch management. Conducted interviews with bankers in regards to their customer portfolio and migration requirements. Liaised with senior management and key stakeholders in regards to project initiatives and managed their local departments through the change. Supported the State Implementation Manager with the co-ordination and set up of appropriate systems and technology at all impacted locations in Australia. Ensured that all timelines for the deliverables relative to site were met on time and in budget.

Worked in various departments within the NAB Customer Contact Centre. Worked as a phone specialist in the Mortgage Servicing Team and the Credit Card Servicing Team. Then went on to Team Leading the Credit Card Team and General Servicing Team. These roles required a strong focus on customer service, problem solving and meeting targets. As team manager served as an escalation point for customer and staffing issues.

As a freelance sound recordist/camera assistant, worked with a number of production companies within Australia, United Kingdom and United Arab Emirates on a variety of sport, reality productions and news services. The role required stakeholder management, ordering equipment for shoots, booking freelance cameramen and generally ensuring that all filming requirements were met.

Worked on various television shows including Channel 7 News and Sportsworld. The role was responsible for ensuring that shoots were on time and on schedule whilst on location, including ordering equipment, booking freelance cameramen and stakeholder management ensuring that all filming requirements were met. The role also required talent and time management, as the environment was quite high-pressure and the margin for error was slim.