Michael Rivas Email & Phone Number

Providence, Ri, Us

Greater Boston

 Manages pipeline of over 70 incoming applicants with a goal of enrolling 56 ready and interested young adults biannually.  Applies high support, high expectations model to support young adults in completing onboarding tasks and meeting expectations. Works in collaboration with Student Services and Program teams to ensure strong transfer of knowledge on incoming participants. Landed 100% to Fall 2023 goal of 56 young adults enrolled for Business Operations.  Serves as event lead for “Gear Up for Year Up” events for upwards of 100 incoming students including executing event communications strategy, creating event content, and facilitating.

Providence, Rhode Island, United States

 Conducted 20+ interviews each month to accurately and efficiently identify young adults who are the best fit for Year Up’s programming and advocate for their enrollment in equity-based decision forums. Achieved 76.9% retention of his pipeline compared with functional goal of 70%.  Met 100% of enrollment goals cycle over cycle to enroll over 100 young adults in the business program. Assisted the New England Enrollment team in admitting 400 + young adults yearly by managing.pipeline of over 80 participants, building strong relationships with incoming students.  Exercised knowledge of Target X to create meaningful dashboards to help track and meet enrollment goals.

North Providence, Rhode Island, United States

Johnson Rhode Island

Providence, Rhode Island Area

- Help an average of 50 customers per day by responding to inquiries and locating products- Help company attain the highest customer service ratings- Assist team members when necessary in handling cash, registers, organizing inventory room, labeling products, and uploading merchandise

Providence, Rhode Island Area

- Recommended alternative merchandise display styles to management, which were implemented and resulted in a 35% improvement in sales- Led team members to maintain customer service and sales to ensure the highest level of customer satisfaction- Process on average 100 pair of shoes to maintain current inventory.