Michael Rivera Jr. Email and Phone Number

• Coached, supervised, and developed a team of 8 Field Technicians and 2 contract workers• Managed approximately a $2,000,000 annual operations budget, submitted monthly forecasting and reconciled vendor purchase orders• Supervised day-to-day activity workloads and performed resource planning, in order toachieve Network Trouble Management standards compliance and network KPI's: Service Level Agreement (SLA), Mean Time to Repair (MTTR), Network Deployment, Network Availability• Managed 8 vendor partners for sub contract work ensuring high quality maintenance/ installs• Responsible for all Network Operations in the Rio Grande Valley to Victoria, Texas (approx.17,500 square miles including 400+ base stations/ cell sites and a mobile switching office)• Compiled data highlighting key metrics to report information, determine trends and identify methods for improving operational efficiency and quality of work opportunities• Coordinated weekly meetings with cross functional teams to ensure common goal alignment

• Mentored/ developed junior & peer technicians in technical theory and operational discipline• Worked on complex technical issues, provided timely updates, while driving to resolution• Applied understanding of theory and application related to project management, core networks, transport, signaling and interface protocols, disaster recovery planning and response, data services, and location-based services• Developed a working knowledge reference base, documenting essential job function methods and procedures, and documenting root causes of past network issues• Developed intake process for vendor work requests that included notification tools and tracking, Cross trained as a Development Project Manager while working daily with vendors

Some of my responsibilities included:• Working day to day or long term projects along with operational troubleshooting for both Cisco and Juniper networking platforms.• Install, configure, maintain, and test data networking equipment.• Developing working knowledge of inter-networking devices and principles including routing and switching.• Working with routing protocols such as RIP, OSPF, and BGP.• Demonstrated proficiency in LAN and WAN data networking equipment and interconnection.• DWDM Fiber Ring transport maintenance, troubleshooting, and equipment deployment.• Configure and program equipment using various methods including craft interface terminals, remote access protocols, and monitoring and management stations.• Maintain and create system documentation including network diagrams, inventory records, trouble reports, and clearances, system logs and various records and reports.• Demonstrate proper techniques for installation including cabling, labeling and terminating twisted pair, coax, and fiber. • Train and mentor others in proper documentation and operational procedures and processes.

• Performed local wireless telephone network surveillance at the mobile telephone switching office.• Experienced on the configuration and fault management for wide variety of platforms in the network including but not limited to BSC (Base Station Controller), BTS (Base Transceiver Station), RNC (Radio Network Controller), Node B, eNode B, wireless location services equipment, digital cross connects, and an assortment of adjunct and peripheral systems, and transport.• Worked daily on Nokia and Nortel Network Platforms for GSM and UMTS (2G, 3G, 4G/LTE).• Supporting role in the migration of the wireless network backhaul from TDM to Hybrid AAV and Pure IP AAV (4G Network Upgrade).• Working knowledge and performed troubleshooting of Alcatel 7705/7750 cell site routers.• Performed Ethernet circuit RFC testing and circuit performance metric evaluation.• Routinely worked with the Tellabs Titan 5500 DACS system.• Executed troubleshooting of various network transports to include Ethernet, optical, T3, T1, and DS0.• Completed call testing support for new wireless handset technologies.• Monitored all switch support equipment, including generators, HVAC units, backup batteries, power plant, inventory and fire suppression systems. • Worked consistently with field operations technicians to resolve network problems and customer complaint issues.• Worked diligently with telephone local exchange carriers to expedite circuit repairs.•Provided operational support for local market field engineers to include feedback on proper node configuration and software updates.•Educated on the review and understanding of network designs.•Supporting role in the deployment of LTE and wireless network modernization.•Completed new site E911 Phase I/II and location services testing.

• Performed local wireless telephone network surveillance at the mobile telephone switching office.• Experienced on the configuration and fault management for wide variety of platforms in the network including but not limited to BSC (Base Station Controller), BTS (Base Transceiver Station), RNC (Radio Network Controller), Node B, eNode B, wireless location services equipment, digital cross connects, and an assortment of adjunct and peripheral systems, and transport.• Worked daily on Nokia and Nortel Network Platforms for GSM and UMTS (2G, 3G, 4G).• Supporting role in the migration of the wireless network backhaul from TDM to Hybrid AAV and Pure IP AAV (4G Network Upgrade).• Executed troubleshooting of various network transports to include Ethernet, optical, T3, T1, and DS0.• Working knowledge and performed troubleshooting of Alcatel 7705/7750 cell site routers.• Performed Ethernet circuit RFC testing and circuit performance metric evaluation.• Routinely worked with the Tellabs Titan 5500 DACS system.• Completed call testing support for new wireless handset technologies.• Monitored all switch support equipment, including generators, HVAC units, backup batteries, power plant, inventory and fire suppression systems. • Worked consistently with field operations technicians to resolve network problems and customer complaint issues.• Worked diligently with telephone local exchange carriers to expedite circuit repairs.•Provided operational support for local market field engineers to include feedback on proper node configuration and software updates.•Educated on the review and understanding of network designs.•Supporting role in the wireless network modernization.•Completed new site E911 Phase I/II and location services testing.•Extensively used the HOMER trouble ticketing system.

• Provided remote network surveillance and first tier trouble shooting.• Performed basic configuration and fault management for wide variety of platforms in the network including but not limited to BSC (Base Station Controller), BTS (Base Transceiver Station), RNC (Radio Network Controller), Node B, wireless location services equipment, digital cross connects, and an assortment of adjunct and peripheral systems, and transport.• Proficient working on Ericsson, Nokia, and Nortel Network Platforms for GSM and UMTS.• Participated in the migration of the wireless network backhaul from TDM to Hybrid AAV and Pure IP AAV (4G Network Upgrade).• Trained on the Use of Alcatel 7705/7750 cell site routers.• Performed RFC Ethernet circuit testing as part of backhaul troubleshooting process.• Executed troubleshooting of various network transports to include Ethernet, T3, T1, and DS0.• Firsthand knowledge of telecommunications networks and cell site topology.• Skilled in the use of the HOMER trouble ticketing system.• Monitored, tested, troubleshot, and maintained network equipment using preventive maintenance schedules (In office & remotely) to ensure high-quality performance and reliability.

• Coached and trained employees on methods of prospecting existing clients for possible business relationships or expansion of the consumer relationship.• Responsible for the acquisition, retention, and expansion of business and consumer customer relationships.• Achieved all individual and team acquisition goals for new business and consumer clients.• Maintained high quality customer service and followed-up with new and existing customers.• Coordinated outside events and maintained involvement in the local Chamber of Commerce.• Completed in depth profiling of new account prospects to determine the best product suitability.• Updated upper management nightly on established pipeline of new account prospects.• Offered consultative sales and service on the sales floor • Recruited, developed, motivated and managed high-performing sales teams.• Kept up to speed on rapidly evolving wireless technologies to include Google and Android.• Executed processes and procedures to ensure that the retail store front and back office operated with proficiency.• Supervised up to twelve employees at two retail locations (Corporate Store and Kiosk). • Responsible for weekly store inventory accountability.

• Achieved all acquisition goals for Business and Consumer Clients. • Responsible for the acquisition, retention, and expansion of Business customer relationships.• Maintained high quality customer service and followed-up with new and existing customers. • Built clientele by customer referrals and networking. • Coached and trained employees on methods of prospecting existing personal account clients for possible business relationships.• Initiated cold call prospecting to maintain solid sales pipeline. • Coordinated outside events and maintained involvement in the local Chamber of Commerce. • Completed in depth profiling of new business account prospects to determine the best deposit product suitability. • Met or exceeded monthly branch goals in new accounts, services, and lending. • Accountable for managing existing Branch Book of Business. • Updated management on established pipeline of business prospects. • Recommended best lending options based on business client needs and suitability.

• Maintained high quality customer service and followed-up with new and existing customers. • Built clientele by customer referrals and networking. • Coordinated outside events and maintained involvement in the local Chamber of Commerce. • Completed in depth profiling of new account prospects to determine the best product suitability. • Established Sales Floor Management presence and Back Office proficiency. • Developed & coached new sales teams • Updated upper management nightly. • Supervised twelve employees at two retail locations (Corporate Store and Kiosk). • Recorded incoming and outgoing equipment or supplies/inventory to office. • Responsible for weekly store inventory accountability and update of plan-o-gram.

-Responsible for monthly sales quota that was met or exceeded.- Provided high quality customer service.-Built strong customer base by customer referrals and prospecting.-Accumulated sound book of business.-Established strong sales floor behaviors and shared best practices with peers by coaching.-Demonstrated functionality of wireless products to ensure right fitting of products with customers.

Responsible for the maintenance and operation of Wireless Telephone Switch Network Engineering equipment (Lucent 5ESS Switch Platform).Responded to network alarms, analyzed network performance data for troubleshooting, and replaced switch equipment in cabinet units.Performed test and turn up procedures on trunk groups at the T1-T3 levels.Created digital and hardware cross connects using DACS IV system.Trained on routine performance maintenance of base stations (Ex: backup power - battery voltage checks and replacement of managed objects). AdministrativeRecorded incoming and outgoing equipment or supplies to office.Accountable for millions of dollars of equipment while in U.S. Military/ Telco.Proficient in Microsoft Applications, such as Word, Excel, Outlook, and Power Point.