Michael Roberts Email & Phone Number

Brisbane, Queensland, Australia

• On-site Client Support: Deliver technical expertise directly to clients, ensuring their needs are met and satisfaction is high.
• Technical Expertise & Problem-Solving: Prioritise critical tasks, troubleshoot issues, maintain network infrastructure, and ensure client data security.
• Software & System Management: Support client-specific software, manage documentation, perform software installations/upgrades, and administer the Office 365 E5 suite.
• IT Service Desk Management: Manage day-to-day service desk operations, utilising tools to triage and escalate tickets effectively.
• Client Relationship Building: Build strong relationships with clients, fostering open communication and trust.
• Automation & Client Management Tools: Utilise client management and automation tools to streamline communication, track issues, and automate workflows.

Fortitude Valley

* Delivered comprehensive IT consulting and cybersecurity services, safeguarding sensitive data and ensuring operational stability.* Led a seamless migration to Microsoft 365, minimizing disruptions and maximizing productivity for staff and volunteers.* Secured Azure sponsorship funding, enabling access to advanced cloud technologies for cost-effective.

Brisbane, Queensland, Australia

During my tenure as a Major Claims and Insurance Specialist at Covermore, I took on the responsibility of managing complex claims from their inception to resolution. Leveraging my exceptional problem-solving skills and keen attention to detail, I ensured that each claim was handled meticulously and efficiently. Whether it involved assessing damages.

Brisbane, Australia

As a Claims Audit Officer at Covermore, I directed efforts to enhance operational efficiency and accuracy by directing process improvements. By automating claims processes, I not only streamlined workflows but also significantly reduced errors, leading to smoother operations and improved customer satisfaction. Moreover, I developed comprehensive audit.

- Managed Home Insurance claims for RACQ Insurance, assuming full responsibility for the end-to-end claims process.- Coordinated and facilitated the engagement of Loss Adjusters to assess and evaluate claims accurately.- Arranged for specialised reports to support the claims assessment and ensure comprehensive evaluations.- Oversaw the organisation of.

Brisbane, Australia

Starting my professional career as a Product Specialist at Allianz, I took charge of developing and managing insurance products meticulously tailored to meet the unique needs of our diverse customer base. My primary focus was on ensuring that these products complied with stringent regulatory standards and requirements, guaranteeing the utmost protection.

Complaints handling and liaison with the Internal Resolution Department. Team supervision, training and leadership assistance. Letter proofing, reporting and daily work allocation. Claims and technical enquiries assistance.

Brisbane, Australia

Travel Insurance claims specialist’ in ‘Rapid Payments Claims’, ‘Complex High Cost Claims’, ‘Medical Claims’ and ‘Third-Party Recoveries’ team.

Brisbane, Australia

Database administration. Client communication and relationship maintenance. Data loading. Card Distribution. Refund requests.

Brisbane, Australia

Claims assessment and processing. Customer assistance.

Cert Iv Cyber Security, Computer And Information Systems Security/Information Assurance, Completed

Activities and Societies: Australian Information Security Association (AISA)CLS-ICT-0044 Cyber Research and Communicate Cluster ICTPRG405.

Diploma Of Information Technology, Advanced Networking/Cloud Engineering

Activities and Societies: Australian Computer Society (ACS)BSBCRT512 Originate and develop concepts BSBXCS402 Promote workplace cyber.

Certificate Ii In Skills For Work And Vocational Pathways, Workforce Development And Training, Complete

Business technology, oral communication skills to participate in workplace teams, Interact effectively with others at work.

Customer Service Management, Completed

Dealing with difficult service situations.

Customer Service Management, Completed

Customer service standards

Air Transportation, Completed

Security Clear International Air Cargo. Control Access to International Air Cargo.

Aviation/Airway Management And Operations, Completed

Dangerous Goods by Air Acceptance Course

Certificate Ii, Business Administration And Management, General, Completed

Certificate Ii, Information Technology, Completed

Certficate, Pre-Entry Franchise Education Program, Complete