Michael Robertson Cabatingan Email & Phone Number

Cebu City, Ph

Region Vii - Central Visayas, Philippines

Summary:Build rapport with customers, think strategically about partnership opportunities and solutions, collaborate and communicate with high-level stakeholders and decision-makers, and lead a cross-functional team.Responsibilities:Be the primary point of contact and build long-term relationships with customersHelp customers through email, phone, online presentations, screen-share and in person meetingsDevelop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesCommunicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholdersForecast and track key account metricsUpdate job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsEnhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsResponsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basisMonitor and analyze customer's usage of our productResponsible for working with the Sales team to onboard and integrate new clients and developing existing client relationshipsLiaise between the customer and internal teams

*Developing and maintaining a portfolio of high-value clients.*Understanding the needs and requirements of clients.*Trying to build long-standing professional relationships with clients to create a mutually beneficial environment.*Ensuring that a company does not lose clients to competitors.*Proposing solutions to a client's problems and implementing them within reasonable timelines.*Ensuring the timely delivery of products and services to clients.*Acting as a channel of communication between clients and the employees of an organisation.*Resolving customer complaints promptly to maintain trust.*Identifying high-value clients and developing strategies to build relationships with them.*Researching market trends and generating more sales.*Preparing and presenting regular reports to internal and external stakeholders.*Developing long-term strategies for client retention and making plans to implement them.

Startup company.

Banilad, Cebu City Philippines

Villaznar Road, Urgelio St., Cebu City 6000