Michael Robison Email & Phone Number

Spanish Fork, Ut, Us

Springville, Utah, United States

I created skin and hair care products from concept to finished product. I made proposals for new clients and workshopped details, pricing, and ingredients to fit their needs. I created and shipped samples to show the progress and get feedback on ongoing projects. I regularly meet with vendors to stay updated with ingredient catalogs and innovations.

Provo, Utah, United States

Formulated several personal care and dental products from conception, exploring new product lines (e.g. shampoo bar, toothpaste tablet, beard cream, body whitening cream, etc.) Created clinical study batches and samplesRedesigned sample submission documents and process for submitting samples to the lab via Microsoft SharepointPerformed testing on stability samples and finished formulasCoordinated third-party testing for clinical, analytical, micro labsPreformed various instruments calibrationPreformed chemical inventory and peer data reviewFamiliar with Coptis and Optiva softwareFamiliar with pH meters, viscometer, specific gravity cup, microbalance, conductivity meter, vacuum chamber, sonicator, and various laboratory instrumentation

Provo, Utah, United States

Created scientific training program/materials and trained all Product Support agentsCreated and managed database for scientific product information used by department housed on Microsoft SharePointAssisted junior agents with complex customer questions and requests through extensive product knowledgeProvided customer product support via phone, social media, chat, and emailAssisted manager in product medical reimbursement cases

Provo, Utah, United States

Assisted manager in the creation and development of a new social media department and teamTrained new agents in all social media and product support processes via social media platforms and direct chats through the Nu Skin websiteCreated social media content for Nu Skin North America Facebook site regarding the science products and ingredients

Provo, Utah, United States

Provide scientific information about Nu Skin products and ingredientsResearched clinical and scientific studies to answer questions about official product claims, ingredients, health conditions, and product recommendationsDocumented adverse medical claims and subquality products claims

Byu Conference Center

Operated, maintained, and repaired BYU Conference Center’s audio-visual technologies (e.g. microphones, TVs, computers, video cameras, projectors, etc.)Experience with soundboards and sound systemsManaged inventory of audio-visual equipment

Alpine Physical Therapy

This was a hands on internship where we were taught basic physical therapy skills such as E-stim, U/S, massage, and basic modalities. We got to work with real patients under the supervision of a physical therapist. We had skill checks and quizzes we were required to pass before we could use skills on the patients.

Provo Rec Center

Provo, Utah, United States

Kent, Ohio, United States