Senior On Site Service Specialist
Alberta, Canada
• Delivery of mail and printing projects throughout the customers site• Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery• Download jobs from email or print queue, sizing, reproducing, sorting and finishing• Establishing and maintaining quality controls to ensure work accuracy• Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines• Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space• Running reports• Keeping logs of downtime, repairs and meter charges of all copiers/printers on site• Schedule of deliveries and pick ups.