Michael Robless Email and Phone Number

“It’s not about having the right opportunities. It’s about handling the opportunities right.” - Mark HunterA seasoned and highly accomplished business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships with business segments. I am a dynamic, versatile, and detailed-oriented leader with comprehensive experience in safety, quality, customer experience, and productivity. Skilled in developing and executing best- in-class processes, which result in reduced costs. Ensure to maximize profitability by superior client service, effectual and prompt communications. Implement processes to accomplish customer needs. Maintain uncompromising focus on high quality standards and bottom-line profit improvement. Demonstrate the ability to train team and ensure their needs are addressed so they can focus on customer-centric service.I am adept at leading, directing and managing the entire station functions to assure entire departments as well as staff implement service agreements at or above customer’s standards. Develop and implement plans, policies and programs to attain anticipated company needs in areas of functional responsibility. Ensure safety procedures and programs are executed and maintained. Review evaluation of costs, activities, operations and anticipate data to identify progress toward established business development objectives and goals. Customer service orientated and excellent at performing crisis management and ensuring customer loyalty and increasing bottom line revenues.My remarkable leadership and interpersonal skills let me communicate with upper management and team members. I am confident in delivering impeccable results through my dedication to handling multiple functions and activities under high-pressure environments & tight deadlines. Areas of Expertise: Strategic & Operations Planning  Customer Service Scalable Solutions Metrics Analysis Direct Management  Cost Reductions Process Improvement  Strong Interpersonal Skills  Analytical Skills  Team Management  Communications  Critical Thinking Problem Solving  Time Management Attention to Detail  Client Relationship Management Innovation Leadership Management Skills