Michael Rolls Email and Phone Number
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Michael Rolls is a Manager S and AS IMAC and FCO Scheduling, Americas at Dell Technologies. He possess expertise in employee training, multi cultural team leadership, appointment scheduling, logistics management, customer service and 28 more skills.
Dell Technologies
View- Website:
- delltechnologies.com
- Employees:
- 128606
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Manager S And As Imac And Fco Scheduling, AmericasDell TechnologiesSalt Lake City, Ut, Us
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Manager S&As Imac And Fco Scheduling, AmericasDell Technologies Nov 2019 - PresentDraper, Utah, United StatesManage teams that schedule IMAC events and Field Change Orders for North America.
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S&As Supervisor, West DivisionDell Emc Nov 2016 - Nov 2019Greater Salt Lake City AreaManaging a team that provides 24/7 customer service support for the Western US.
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S&D Supervisor For France, Italy, Spain, And MediterraneanEmc Oct 2014 - Nov 2016County Cork, IrelandManaged a multi-cultural team comprising three languages to provide customer service for seven countries.
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Global S&D TrainerEmc Jun 2013 - Oct 2014Design and deliver three week courses for Schedule and Dispatch new hires. Supported the creation and development of the European and Africa (EMEA) S&D team from the ground up. Ensured EMEA processes complied with global procedures and standards to ensure universal best practices. Soon to be heading a similar effort in the Asian (APJ) market based out of Shanghai. Work with global and local management to adhere the field services to global best practices.
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S&D Team LeadEmc Jul 2011 - Aug 2013Managed workflow and designated responsibilities within a team of twelve specialists. Conducted interviews and helped create SOP's and best practices for the consolidated S&D team in the Utah Center of Excellence. Covered meetings and conference calls when the S&D manager was unavailable. Covered manager responsibilities when the manager was out.
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Schedule And Dispatch Specialist SmeEmc Feb 2007 - Jul 2012Ordered replacement parts and contacted customers to explain work that needed to be performed on their machines. Managed the routes and daily schedules of eighty field engineers. Acted as subject matter expert for the roll out of several software tool releases. As a team of twelve we handled an average of 500 service requests and one thousand email correspondences per day, requiring a level of high-accuracy multitasking.
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Customer EngineerEmc Feb 2006 - Feb 2007Attended customer sites to repair EMC data storage equipment including Symmetrix, Clariion, Centera, and Connectrix equipment. Focused on customer satisfaction in resolving data loss and data unavailable situations. Customer base spanned from Southern Rhode Island to New Hampshire, centered in Boston, MA.
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Loss Prevention DetectiveStop & Shop Feb 2004 - Feb 2006Milford, MaMonitored CCTV systems to catch shoplifters and dishonest employees. Generated reports and spreadsheets to find patterns detecting employee theft. Worked with local law enforcement to arrest guilty parties, and attended court follow ups when required. Managed employee safety programs and procedures. One LP person was assigned to each store so worked closely with store employees and management to prevent loss and ensure safety. -
CashierMarket Basket May 1998 - Feb 2004Bellingham, MaManaged cash register, collected carriages, bagged groceries, stocked shelves.
Michael Rolls Skills
Michael Rolls Education Details
Frequently Asked Questions about Michael Rolls
What company does Michael Rolls work for?
Michael Rolls works for Dell Technologies
What is Michael Rolls's role at the current company?
Michael Rolls's current role is Manager S and AS IMAC and FCO Scheduling, Americas.
What is Michael Rolls's email address?
Michael Rolls's email address is mi****@****ell.com
What schools did Michael Rolls attend?
Michael Rolls attended Northeastern University.
What are some of Michael Rolls's interests?
Michael Rolls has interest in Ufc, Economic Empowerment, Civil Rights And Social Action, Wwe, Political Biographies, Politics, Education, Poverty Alleviation, Science And Technology, Alternative Music.
What skills is Michael Rolls known for?
Michael Rolls has skills like Employee Training, Multi Cultural Team Leadership, Appointment Scheduling, Logistics Management, Customer Service, Organizational Development, Data Storage Technologies, Global Business Development, Project Management, Customer Escalation Management, Symmetrix, Clariion.
Who are Michael Rolls's colleagues?
Michael Rolls's colleagues are Peter Imrich, Dinesh Babu Kannan, Emrah Kızıl, Karen Eshareturi, Omar Echchadli, Janus Lawrence M A, Prakash Pathak.
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