Assist both field technicians and customers with technical, application and service related aspects of integrated alarm/access control systems.Log all support calls.Interface with engineering, testing and documentation departments as neededProvides support for technical bulletins, application notes, internet knowledge baseGather information from field in order to duplicate any reported problemsImplement software upgradesProvides Sales and Customer Service departments information on proper application of products

Conduct security systems training on hardware and software to domestic and international military customers and internal employees including: Administrator, Operator, Installation and Service, Central Station Maintenance and Pass and ID (Badging) Training. Provide trouble reporting support on new products. Lead in development, coordination, and presentation of training information as it related to hardware and software integration of COTS (Commercial off the Shelf) equipment into products. Validated, evaluated, and revised existing and new training curriculums and documents. Conduct central station equipment preventative maintenance procedures. Assist Field Engineers with central station equipment installations and operations. Train security forces at military bases worldwide in the operation, maintenance, installation of a certified military security system. Train military intelligence personnel inside Sensitive Compartmented Information Facilities.• Created and developed training presentations, course workbooks and revised current course curriculum.• Received several awards within the first six months for my training presentations.• Resolved multiple issues regarding customer’s applications simultaneously while conducting training.• Received several written customer compliments regarding my training sessions and customer service.• Conducted course certification testing of class attendees with an outcome of all students successfully passing.

Provided on-site installation and technical training of minilabs nationally to multiple accounts (CVS, Target, Walgreens, Wal*Mart, Albertsons, Sams) in the use of Kodak’s photo processing equipment, including new product rollouts and new guest service initiatives. Installed and updated hardware and software. Facilitated lab set-up in new store locations. De-installed photo lab equipment. Typically trained groups of 2-10 people in training sessions of 1-5 days. Created training outlines and training materials for the training organization. Conducted conference calls with over 60 installers and trainers to direct them on new rollout procedures. • Appointed Lead trainer to facilitate the training of 35 installers in their new roles as Technical Trainer/ Installer.• Tracked and monitor training classes through pre-training contacts and follow-up actions concerning training and installation.• Administered course certification program to trainees and course evaluation forms resulting in high pass levels. • Collaborate with other Trainers and Managers to create comprehensive documentation for use at store level.• Managed a Training Center that produced over 100 Kodak certified personnel a month. I had the highest number of people trained in a month for over 4 months. There were over 12 training centers located throughout the US.

Install, Network, Train and de-install photographical equipment such as kiosks, mini-lab equipment, computers, scanners, dye-sublimation printer throughout the United States.

Negotiated subscription sales of commercial construction report with general and sub contracting companies.Communicated product benefits to prospective customers.Provided excellent customer service to existing subscribers and resolved customer issues.

Office equipment sales. Lanier copiers, Risograph duplicators and Standard products.Created proposals for commercial, religious and education prospects.Analyzed customer application, proposed solution, demonstrated product and closed sale.

Coordinated and conducted regional product trainings for the southeast US market. Merchandised Zenith consumer electronics products at over 500 retail accounts.Communicated retailer status and concerns to Account Managers resulting in increase knowledge of Zenith’s position and overall sales of Zenith products.Trained and motivated retail sales people at regional accounts throughout Florida, Georgia and Alabama on product line resulting in increased sell through of product.

Negotiated pay structure with buyers of major accounts throughout FL and GA.Increased territory by 57% within the first 100 days of employment.Communicated commission programs to retail managers and sales force, which increased the sell through of integrated StarSight products.

Trained and motivated sales people at over 200 accounts resulting in increased sell through of product.Communicated promotions to managers and sales people resulting in increased enthusiasm toward product and overall increase in sales.Evaluated product positioning and display resulting in an increase in customer awareness and sales persons interest.Negotiated software sales orders at several accounts that resulted in continued success of product and increased sales.Represented product at trade shows, mall events and retail sales floors.

Assisted customers with selecting eyeglass frames, lens selection and adjustments of frames. Meetings with eyeglass manufactures to purchase frames for 2 locations.

I received a $2000 scholarship for my service and dedication. Managed night shift employees, performed closing procedures.