Michael Rose Email & Phone Number

Cleveland, Oh, Us

Richfield, Oh

• Partner with senior leaders across the organization to assess existing learning and development needs based on performance, developmental planning and competency gaps• Manage training staff to design and deliver sales training to support 200 member sales force in US, Canada and Mexico• Reduced turnover rates by 30% in a 2 year period through creation and implementation of recruitment, onboarding, training, leadership development and performance management programs• Built career path programs for internal talent that resulted in a 49% internal promotion rate• Managed talent selection process through facilitation of interviewee calibration sessions• Partner closely with recruiter to design group interview day programs, providing feedback for continuous improvement to the program• Responsible for completion of annual competency based interviewing re-certification of hiring managers • Built and managed headcount tracking application for North American sales and service teams. Used tracking along with forecasting of attrition in order to anticipate hiring needs• Oversaw implementation of Salesforce CRM by dividing employees into training groups based on talent and ability to absorb information, resulting in 98% adoption rates within the first 6 months.• Manage all aspects of development, execution, and evaluation of core training programs, including: design of content, creation of training materials, program rollout, communications and evaluation• Facilitated talent development calibrations with manager ensuring managers practice consistent coaching principles and have thought through all development options prior to moving to formal performance management process

Cleveland/Akron, Ohio Area

• Created and implemented sales effectiveness training for all sales employees in US, Canada, and Mexico• Responsible to embedding sales tools and strategy across sales staff and managers• Develop and implement tools to assess ROI/ROE on training imitative against predetermined metrics• Responsible for organization of monthly training calendar• Involved in the overall development and implementation of culture change strategy around sales behaviors

Cleveland, Oh

• Responsible for the development, coaching and recognition of the sales teams• Partnered with business leaders to ensure success of teams through influencing upwards and coaching upwards• Accountable for leading and motivating team to reach team metrics• Designed and developed training workshops for the training department in order to increase sales while focusing on business needs

Cleveland, Oh

• Built customer satisfaction and loyalty through inbound sales orders, pre-sales questions and product knowledge• Maintained unassigned customer accounts through accurate data capture, sales skills, and customer service in order to increase order frequency and other sales metrics• Trained and mentored new hires in technical system skills, sales skills and overall job function - Worked with branch partners to create a Canadian Sales training document - Facilitated meetings with new team members on fundamentals of Canadian sales

New York, Ny / Cleveland, Oh

Cleveland, Oh