Michael Rose Email & Phone Number

Cleveland, OH, US

Richfield, OH

• Partner with senior leaders across the organization to assess existing learning and development needs based on performance, developmental planning and competency gaps
• Manage training staff to design and deliver sales training to support 200 member sales force in US, Canada and Mexico
• Reduced turnover rates by 30% in a 2 year period through creation and implementation of recruitment, onboarding, training, leadership development and performance management programs
• Built career path programs for internal talent that resulted in a 49% internal promotion rate
• Managed talent selection process through facilitation of interviewee calibration sessions
• Partner closely with recruiter to design group interview day programs, providing feedback for continuous improvement to the program

Cleveland/Akron, Ohio Area

• Created and implemented sales effectiveness training for all sales employees in US, Canada, and Mexico
• Responsible to embedding sales tools and strategy across sales staff and managers
• Develop and implement tools to assess ROI/ROE on training imitative against predetermined metrics
• Responsible for organization of monthly training calendar
• Involved in the overall development and implementation of culture change strategy around sales behaviors

Cleveland, OH

• Responsible for the development, coaching and recognition of the sales teams
• Partnered with business leaders to ensure success of teams through influencing upwards and coaching upwards
• Accountable for leading and motivating team to reach team metrics
• Designed and developed training workshops for the training department in order to increase sales while focusing on business needs

Cleveland, OH

• Built customer satisfaction and loyalty through inbound sales orders, pre-sales questions and product knowledge
• Maintained unassigned customer accounts through accurate data capture, sales skills, and customer service in order to increase order frequency and other sales metrics
• Trained and mentored new hires in technical system skills, sales skills and overall job function - Worked with branch partners to create a Canadian Sales training document - Facilitated meetings with new team members.

New York, NY / Cleveland, OH

Cleveland, OH