Managed all Retail aspects of the Cracker Barrel Old Country Store. Responsibilities include training and development, human resources, logistics, visuals floor sets and competencies, profitability growth; product focus includes (but not limited to) soft-lines, hard-lines, home decor, consumables.=Awards and Achievements=Retail Manager of the Year in the District, FY15Highest Increase in the Region and District for Retail Sales vs Restaurant Sales, FY14 and FY15Highest growth in District over target for Unit Sales per Transaction and Average Dollar per Transaction, FY14Highest Conversion Increase in District over Target, FY15First Quarterly Increase over Target in all KPIs in Aiken location, FY15Earned New Platform Training Store certification (due to execution of processes and results) in Morganton location, FY16Turned First Profitable Quarter and YTD results since store open in Morganton location, FY17Twice had Second Highest Sales Increase over Goal in the company for two consecutive monthly sales contests, FY15Highest Percent Increase over Goal in Region for monthly sales contest, FY15Lowest yearly shrink percentage in the district, FY14 and FY15Developed and implemented succession plan for store Shift Leader to Retail Manager, equipping the Shift Leader with the knowledge, skills, and abilities to grow and maintain profitability through a thriving, motivated team, with three successful Shift Leader promotions to Store Manager

Training and talent development of more than 35 associates across the Home Theater, Appliance, Customer Service, and Warehouse departments through coaching to execution along with frequent, constructive feedback.Home Theater Store Manager, encompassing the widest array of competencies at store level, including Display Technologies, Wireless Mobile, IT, Audio, and Home Furnishings, including the training of sales processes, operations processes, technologies, inventories, staffing, and merchandising spanning each area of business.Intense focus on accountability, leveraging profitable sales, margins, shrink, and expense controls.Training and developing commissioned sales staff to increase profitability, both personal and beyond previous years’ metrics, using best practices through motivation, coaching in the moment, negotiation techniques, empowerment, and effective communication.Successfully managed largest staff and highest volume store in the Carolina’s region. Increased overall volume and profit/profit margin to within the top 5% of the company’s 250 stores. Highest warranty sales in the region and top 10% of the company.Led the Home Theater and PC departments to a consistent top 10 company ranking in regards to overall volume, profit, attachment, and services across multiple months.Managed team to bring Home Theater sales and profit dollars into one of the top 10 highest grossing stores company wide.

Aid Direct Partner in setup of client-side administration program, including account information, client splash page design, product implementation.Supervised launch and served as Project Manager and Administrator for Market America Global site, including forming affiliate relationships and identifying distinction of ship-to countries for hundreds of international stores.Consultant for internal programming team with input focused on design of Market America Global site and features of internal administration tool.Computer Support / Broadband Phone Service Department Lead and Live Chat Administrator for inbound call support team.Training existing team in regards to new processes and procedures as well as incoming employees in all functions of departments; Evaluate performance of team and compliance with proper call procedures while providing meaningful feedback to further employee knowledge and growth.Designed and implemented live-chat methods of capturing immediate customer feedback; Developed shared database of general responses for team member use increasing efficiency and accuracy of responses.Chosen to represent Partner Program and Broadband Phone Department at three yearly world conferences held in Miami,FL and Greensboro, NC.