Michael Rostron Email & Phone Number

Hartford, Connecticut

Facilities PBX system services requests for Hartford Hospital and remote Medical Group facilities.

Broad Brook, Connecticut

Treasurer

Programs, installs, and services telecom telephone systems with a exclusive emphasis on Toshiba productsResponsible for entire process, from database gatherings to customer training to follow-up appointments Communicates with customers directly, creating a relationship of confidence and reassurance for the customer's individual needs Experienced with installation and maintenance of IP surveillance cameras, door access control systems, and nurse call systems Responds to off-hours emergency service issues on an on-call basisMaintains a company vehicle and reports gasoline usageTracks equipment and inventory

Programmed telecom systems such as Toshiba, ESI, Vodavi, Telrad, Lucent Partner Systems Created system networks, connecting multiple locations across statesMaintained customer equipment: including upgrades, adds, moves and changesSaved a multinational company in excess of $20,000 by consolidating and improving their telecommunication strategyFacilitated onsite resolution for a unique customer issue resulting in a solution of time-controlled key-fobs restricting or allowing scheduled access across the weekAttended nationwide training conferences Promoted from cable installer to programmer in three years

Responsible for troubleshooting cable modem connectivity issuesResponded to commercial customer issues with T-1's and web domainsMultitasked many responsibilities in a busy call centerDirected customers with step-by-step instructions

Named as quality coordinator, responsible for the southeast regionInstalled CAT-5E, coaxial, fiber optic cable (multimode/singlemode)