Michael Roy Email & Phone Number

Chicago, Illinois, Us

Vancouver, Washington, Us

Mackin's Auto Body - Salmon Creek Achievements and responsibilities included:.Writing between 4 - 6 detailed estimates a day and capturing 85% of those as jobs.Maintaining a high customer service score of at least 98%.Excelled at handling my 7 accounts which are as follows : State Farm , Liberty Mutual, SafeCo,USAA, Met Life, Farmers , and AmFam.Hit record sales of $100,000 - $187,00 each month.Kept customers constantly updated twice a week to maintain positive customer service.Make sure files up to date and organized.Maintains 20-30 cars on site at all times with a detailed record on each one.Attention to detail when checking over cars for quality control.Maintained confidentiality of client and prospective client information, protecting individualinterests and business partnerships.Ensured customer satisfaction by providing highest quality of products by ensuring all equipmentwas properly installed and working correctly.Negotiated contracts with vendors to achieve optimal performance within budget parameters.

Using CCC to write detailed and accurate estimates for customers.Handled the Allstate, State Farm, Nationwide accounts while maintaining a great workingrelationship with our DRP partners.Produced $100,000.00 - $125,000.00 in total sales each month.Documented vehicle damage and condition by taking meticulous notes and photographs.Trained internal staff members on administrative processes, work instructions and procedures tofacilitate consistent and seamless company operations.Monitored multiple databases to keep track of all company inventory.Leveraged sales techniques and articulated product values to generate new business.Generated $50k - $75K in gross profit for the company.Kept supervisor informed of job progress and material requirementsConsistently followed up with customers to determine satisfaction levels.

Vancouver, Washington, Us

Calculated damage and claim values with CCC, Mitchell, and Autotex. .Presented and clearly explained insurance policy options based on clients' needs and goals.Promoted client retention through high-quality service and follow through.Conducted 4-7 inspections on damaged vehicles daily and generated accurate estimatedcosts for repair work.Documented vehicle damage and condition by taking meticulous notes and photographs.Managed heavy workload of $135,000 + ongoing cases thanks to strong organizational, timemanagement and collaboration skills.Generated around $50k - $68K in gross profit for the company monthly.Used strong communication skills to negotiate final damage estimates and shop repair costs.Took photographs and wrote detailed summaries to document damage.

Using CCC to write detailed and accurate estimates for customers.Handled the Allstate, State Farm, Nationwide accounts while maintaining a great workingrelationship with our DRP partners.Produced $100,000.00 - $125,000.00 in total sales each month.Documented vehicle damage and condition by taking meticulous notes and photographs.Trained internal staff members on administrative processes, work instructions and procedures tofacilitate consistent and seamless company operations.Monitored multiple databases to keep track of all company inventory.Leveraged sales techniques and articulated product values to generate new business.Generated $50k - $75K in gross profit for the company.Kept supervisor informed of job progress and material requirementsConsistently followed up with customers to determine satisfaction levels.

Pleasanton, California, Us

Chevy Chase, Md, Us

Writing between 6 to 13 detailed estimates per day for customers at different body shops.Keeping customers well informed on each stage of the repair process.Strong focus on customer service, and maintained a 89.8% Customer satisfaction rating.Saved GEICO over $90,000.00 a year by appropriate management of severity with body shopestimates.Tracked utilization of customers' rental cars by managing the ARMS reservation system.Managed the total loss process in an average of 3 days, saving the customer and GEICO bothtime and money.Handled over $700,000.00 in company funds.Completed Quality check of each vehicle after repairs were complete to ensure high qualityservice and performance was achieved before delivering to customer.Updated ATLAS software system every time we spoke with a customer or body shop regarding

Randolph Afb, Tx, Us