Michael Royall Email & Phone Number

Wallingford, Connecticut, United States

Cornwall Bridge, Connecticut, United States

New York, New York, United States

Leadership & IT Operations-Report to director and lead team of ~12 network/systems engineers to support 30+ clients (2.5K+ end users) on systems planning, design, configuration, security, integrations, deployment, and network infrastructure-Implement and manage cloud solutions for clients in creative, hospitality, education, finance, ad/production, design, and PR industries-Provide fleet management solutions to gain various efficiencies and enabling companies for growth-Improve and reorganize departments and streamline internal client management processes to deliver improved and more consistent service delivery-Analyze business processes to identify inefficiencies, automation opportunities, and technology modernization-Train, mentor, and guide IT engineers and implement apprenticeship practices, reshuffling team based on strengths and career goals while increasing productivity with fewer staffClient Management-Identify automation opportunities, analyze business processes, and implement technology solutions, reducing equipment issues, improving modern security posture, and creating hardware/software efficiency gains-Collaborate with sales, account management, logistics, and other engineering tiers to lead technology operations strategy and develop IT operations processes and standards, achieving all KPIs and ensuring client satisfaction-Partner with team to identify opportunities for service quality improvement and project manage strategic initiatives, increasing ticket response KPIs and targeted alignment with clients through proactive management-Oversee client onboarding with engineering and revamp workflows, improving onboarding/offboarding quality and processes

New York, New York, United States

-Advised, trained, and mentored IT engineers on best practices, processes, workflows, and client engagement strategies, appropriately aligning technology with business goals/objectives and increasing client productivity and ROI-Managed team of engineers delivering fleet management (Jamf/Intune), cloud infrastructure, and hybrid office solutions and lead team projects to support clients in the advertising, production, education, and finance industries-Designed appropriate technical solutions and assisted with development of company policies, security audits, and compliance (incident response, risk management, security awareness trainings)-Consulted 30+ clients and as well as internal departments (engineering, sales, account management, logistics) regarding escalations, project management/development, chronic issues, and processes/workflows

Greater New York City Area

-Managed technology services, site infrastructure, daily operations, and initiatives to support 100+ employees for global ad agency with 7 offices, supporting the agency’s creative mission-Managed annual IT budget of $800K-$1M and collaborated with Global Director of IT to allocate technology spend across hardware, licensing, SaaS, audio visual (AV), on prem equipment, and edit studio, saving 25% in technology costs-Transitioned agency and created 100% remote solutions during lockdown while maintaining business continuity-Environment: Meraki LAN/WLAN, AD/OKTA, Windows/Mac servers and clients, SonicWall, Fiber, Cat6, AV, Mac fleet, Slack, Zendesk, GSuite, VoIP, SAN/Video Editing Studio, Databases, VPN, JAMF, Adobe, Other SaaS

Brooklyn, New York, United States

-Collaborated with managers to develop service team and enforce standards/regulations for personnel, administration, and food, establishing restaurant culture and consistently generating positive reviews for service-Forged relationships and negotiated with 20+ vendors, reducing costs 20-40% and improving monthly cashflows-Prepared monthly forecasts/budgets and implemented strategies, increasing margins and check sales -Coordinated with chef on menu, vendors, staff, and food budgets, minimizing costs while maintaining quality standards-Managed staff hiring, training (dishwasher, servers, bartenders, barback), scheduling, coaching, and development-Oversaw tax, legal, DOH compliance, accounting, payroll, and financial matters while executing owner’s vision-Prepared executive summaries for biweekly meetings with owner and advised on strategic direction

New York, New York, United States

-Worked closely with owner to oversee operations and staff, achieving $2.5M in annual sales for 2 locations-Buildout, open, and manage the new Manhattan location from inception to completion

New York, Ny

-Designed solutions for client systems, applications, data center, servers and storage, desktops, network, and telecom-Managed and reporting on allocation of IT budgets ($3M - $5M in client budgets) -Established IT service strategy/project management framework and developed portfolio of services for 60+ clients -Led team and enhanced culture for 4-7 engineers and 1-3 support staff through employee ownership program, retirement matching (IRA), and employee benefits programs, increasing company retention -Facilitated services delivery including operational improvements, and strategic software/licensing practices across all clients

New York, Ny

New York, Ny