Develop and maintain a portfolio of Customer Success accounts for a segment of our US Federal market; ensuring our customer's desired outcomes are achieved. Lead and develop a team of Success Architects (SA), Platform Architects (PA) and Customer Success Managers (CSM). Develop senior executive relationships across the portfolio of accounts and with our Partners.

Develop and maintain a portfolio of Customer Success (CS) accounts. Lead a team of Success Architects and Success Managers across government sectors.

Drive realization of customer outcomes at assigned accounts; leading to strong product adoption, renewals, and expansion of ServiceNow offerings. Develop and maintain C-level executive relationships and overall customer relationship management across accounts.

Work in trusted partnership with my customers to achieve their desired business outcomes and ensure strong platform adoption in their environment. Define business outcomes and expressions of value. Assess readiness to successfully absorb ServiceNow platform solutions into their environment. Design a tailored success to realize value, orchestrate solutions, resources, expertise, and content in the execution of the plan. Ensure outcomes and value are measured and meet customer needs.

Provided a wide variety of system engineering & integration, enterprise IT strategy, enterprise architecture, and project/program management services to US Federal customers and the BAH business account.My final assignments included serving as Program Manager for an Engineering Operations contract providing engineering and test support to a real-time mission system and Progam Manager for a Network Managed Service Provider (MSP) program office providing commodity network services to a collection of agencies. In parallel to my technical delivery, I supported corporate business development activities, IT Infrastructure capability development, and supervised a variety of IT-focused staff. I enjoyed the opportunity with BAH to blend passions among technology, technical solutions, working with senior clients, management, and coaching staff.

Served in numerous roles over a 20 year span in US Army National Guard Infantry Battalions and the Army Reserves

Space System Engineer. Provided cost, schedule, and risk analysis, system specification development, space system mission analysis, system integration, and concept development for multiple space mission types

Provided data analysis support to the NASA space shuttle and ELV programs at GSFC. Operated real-time telemetry analysis and antenna pointing systems. Provided System Engineering services to INTELSAT. Developed requirements and test plans for a communication satellite's command and telemetry processing systems. Performed testing with satellite simulator.