Michael Rue Email & Phone Number

Hartford, Ct, Us

Direct oversight of 6 teams of commercial property claim professionals (both managing adjusters and damage specialists) as second line manager and indirect oversight of remaining 5 teams for national operations, reporting to Regional Vice President. Responsible for individual, team and operational success for claims quality, customer service, regulatory compliance and employee engagement. Collaborate with other property claim centers-regional, catastrophe and large loss-to ensure workforce distribution and talent management are prioritized.

Hartford, Ct, Us

A trusted leader who facilitates property claims quality audits for all of Company’s operations-from core regional to catastrophe and large loss-with consistent improvement in results achieved and a productive and collaborative working relationship in place. Condensed audit survey to focus on outcome-based factors, establishing companywide best practices, reducing sequential workflow and level of effort spent prioritizing tasks, and ensuring question alignment with valuable data aggregation needs.

Hartford, Ct, Us

Performed audit work and handled administrative matters which resulted in higher team calibration with field reviewers as well as effective audit project administration for the entire property claims line of business for the Company

Hartford, Ct, Us

Responsible for 3 teams of property claim professionals, including front line supervisory staff. Operational management oversight for commercial lines claim staff including core property and transportation (motor truck cargo and ocean marine) professionals.Turned center around from lowest performing to top-scoring within first year of assignment by developing and executing a customer-focused approach that addressed 100% of all service touchpoint concerns.Developed and instituted resource deployment plan to ensure mobility of staffing in high volume and / or CAT-impacted parts of the territory.

Hartford, Ct, Us

Quality Assurance manager for the central property core claim field office (20 states). Managed region's claim compliance program, file quality and improvement processes, and provided operational management support for senior leadership.

Hartford, Ct, Us

Front line claim supervisor for up to 7 inside (office-based) property claim representatives. Commercial lines first party property focus (75% of volume) handling 20 central US states with exposures up to $250,000.

Rolling Meadows, Illinois, Us

Handled commercial property claims in the Chicagoland area with exposures up to $500,000 for seven dedicated clients as a TPA. All perils involved and losses were handled in person with clients.

Hartford, Ct, Us

Handled commercial and personal lines first party property claims with exposures up to $400,000 in Chicagoland/NW Indiana.

Peachtree Corners, Georgia, Us

Handled property claims as an outside adjuster in the Chicago area for the international independent adjusting company. Handled casualty (auto and general liability) claims from 1995 until mid-1997 as an outside adjuster in the Chicago area.