Michael Ruf Email & Phone Number

Arlington, Virginia, United States

Extracted and synthesized data from SQL and Avaya Supervisor to create daily, weekly and monthly reports.Pulled and analyzed data for 30 call center members to track productivity, resulting in 8% increase in call volume handled per employee.Worked closely with executives and team leads to provide in-depth analysis and recommendations, leading to a 7% decrease in abandoned calls.

Tempe, Arizona, United States

Coordinated with multiple team members to ensure that the necessary paperwork is organized for future moves.Worked efficiently and effectively with internal and external team members and clients.Compiled logistical information for 50 clients and $700,000 in revenue monthly on average.

Phoenix, Arizona, United States

Promoted event and ticket sales through customer assistance to ensure satisfaction.Collaborated with supervisors by completing reconciliation forms to expedite closing processes.Sold over $1,500 in ticket sales per shift with over $26,000 in total sales in 2022.

Glendale, Arizona, United States

Interact with customers by active listening and problem solving to ensure a positive experience.Diagnose and resolve issues regarding game day tickets.

Erie, Pennsylvania Area

Collaborated between multiple departments to maintain the appearance of multiple floor areas while ensuring proper assistance was provided to customers.Handled large amounts of money to close shifts in a quick and timely manner.