Michael Ruffing Email & Phone Number

Scottsdale, Az, Us

Kennett Square, Pa, Us

Manage operations of multi-disciplinary rehabilitation team, including program development, relationship building, budget, productivity, patient and employee satisfaction. Transformed department that consistently operated in a deficit to a department that is consistently profitable.Serve on facility leadership committee focusing on resident safety and fall-risk reduction, resident health and optimum function / quality of life and resident satisfaction.Developed and implemented Vitality to You outpatient therapy at home program.

Kennett Square, Pa, Us

Manage operations for therapy programs in eight profit centers (3 acute care hospitals, 1 acute rehab unit, 4 outpatient clinics) with 30+ employees for residents of Mahoning, Trumbull and Columbiana counties. Prepare budgets and process payrolls. Develop and improve programs; produce promotional materials. Optimize staff’s competencies to enhance productivity. Hire, train and evaluate occupational therapy practitioners.► Increased annual revenue 175% within first 4 years in fiercely competitive and declining market. Continue to exceed budget expectations annually. Spearheaded initiatives such as proactively marketing services to physicians, case managers, school administrators and the general public through community volunteering and networking. ► Introduced services in 3 new locations. Developed business plans and presented to senior administration for approval.► Consistently surpass revenue targets while controlling costs and remaining below budget.► Generated significant increase in volumes in first year in position and doubled procedures/volumes within 4 years by identifying and capturing missed procedure/revenue opportunities and by closely monitoring and enforcing productivity standards.► Consistently achieve outstanding associate engagement scores via Gallup; very low employee turnover.► Encourage teamwork and involve staff in decisions impacting the department. Listen to and respect their suggestions, earning their trust and realizing low staff turnover. Consistently exceed facility and national benchmarks on formal manager surveys by staff.► Streamlined operations by introducing computerized documentation and billing processes. Scheduled in-services on proper billing guidelines. ► Serve on the following committees: Patient Safety and Fall Reduction, Diversity Committee, numerous patient satisfaction committees, Unit-based Employee Council Chair, QOS.