Michael Runnels Email & Phone Number

• Oversee daily operations in the mail room, fax center, copy center and hospitality settings of a busy legal firm, working with all vendors to maintain machines and facilitate repairs as needed• Engage with vendors to make cost comparisons and perform analyses to keep pricing competitive and adhere to budgetary requirements; report on these factors to the Firm Administrator• Reconcile and approve vendor invoices, facilitating office supply orders as needed for Attorneys and other staff• Work in conjunction with overnight express companies to guarantee timely order delivery; also oversee internal deliveries to various courts and/or clients • Act as an intermediary with building maintenance staff to report the need for vital office repairs• Coordinate office space for incoming new hires• Organized monthly partner meetings, depositions, mediations and other firm events and operations such as furniture removal/addition, supply of refreshments and the like

• Mentored, coached and led a team of 17 in carrying out mail, fax, hospitality and copy duties• Played an integral role in interviewing, hiring, training and assessing the performance of all Office Services support staff• Vital to boosting profit margins from 2% to 14% in a single year• Engaged in weekly staff meetings to be proactive in resolving employee issues as they arise• Continually updated processes to sharpen and refine support centers’ operations• Controlled inventory and facilitated supply orders according to national vending contract parameters • Responded to customer requests, meeting requests in compliance with firm policies

• Supervised and guided more than 200 employees, acting in a key capacity to recruit and interview new team members • Coordinated payroll for all staff, along with other pertinent daily and bigger-picture operations• Tenaciously negotiated with senior executives to guide employee placement and compensation processes• Bolstered sales from $0 to $1M in six years’ time; this success led to accolades including speaking at the National Mail Convention